The food is always great and managment is always friendly. They allow you to dine in the location and the environment has a great aura of hospitality. I love how the cuisine is always fresh and you can tell that not only the beef & chicken is of good quality, the ingredients they use to dress the sandwiches is of a good tier as well. The restaurant is very clean and architected appropriately with warm lighting and colors that are gentle on the eyes. The sun really does hit through the windows when you are in this place :) ! The area in which this location is in the city is a very fun, chill & vibrant place. I commend this Wendy's and I hope you will enjoy your experience there.
Side note: The staff is very upfront and are running a fast paced restaurant. If you are trying to get a fast good quality meal this is for you, if you are trying to find someone to tickle your fancy and appease to your every want and need then that is not the real world. Disregard the reviews talking about the service. The staff does their job and is there to make your meal and let you proceed to...
Read moreI find it funny that I have to review yet another Wendy's in the area so soon from my last review. I gave it 2 stars because during the lunch time, I generally have good service. But I went tonight in drive-thru to pick up an order I placed through the app.
I pull up to the speaker and was immediately told that their system was down that they couldn't take any orders because the system was down. I stated that I had already placed my order via the app. They said they couldn't pull up my order. I inquired if I could just tell them (or show them my order on my phone) and they could just make it. Then the manager comes over the speaker and very loudly says "Sir we can't take your order HAVE A NICE DAY!" And as I say this is ridiculous and why don't they just turn the lights off and go home she interrupts me again with a HAVE A NICE DAY.
Incredibly rude customer service...
I get that they may be having staffing shortages, but like how is it worth the money to keep the store open when you aren't even covering the...
Read moreHad one of the worst experiences at this Wendy's. I ordered a chicken sandwich and they gave me a cheeseburger. I did check my food before I leave, but they wrapped the burger in a chicken sandwich wrapper, so I thought it was a chicken sandwich. So I did not realise that it is a wrong order until I reached home.
But it's ok, all of us make mistakes and this is at 11 PM and they are closing. It's the way they handled it that pissed me off. When I called them about this some kid called John told me that they would make me a new sandwich. So I went back and the manager says that the kitchen is closed and I have to come back the next day!! And he was so arrogant and unapologetic, I couldn't even talk to him. I just gave him the sandwich back and left.
I will never go back to this place. There is a Taco Bell near by and the service is way better and faster. So, if you need food late in the night go there. If it's during the day, there are bunch of other places close by and they are all better...
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