Wendy's — Restaurant in Georgia

Parents, raise your kids so us adults who simply want some cookies from a fast food restaurant don’t have to. This was my first and last time patronizing this location. What I guess was the manager, and the drive-thru cashier were rude, short and dismissive when I asked a few questions to ensure I didn’t waste my time and money on some old, dried-out, crunchy cookies.

Their excuse was that they have to keep the line moving, but there was not a soul in the drive-thru with me. All of us with some sense know that the reality is that most of them hate their jobs and have zero customer service skills, so when you ask them anything that requires more than a punch of promps on a screen, they get irate, and that’s not my problem, but asking a couple questions because I’m blindly ordering from a place where I can’t see the sanitation grade until it’s time to pay at the window, and I don’t know if my order was comprehended correctly until after I’ve paid, is.

I got to the window, paid for one cookie, felt it was soft and then asked to buy 5 for $5, which is what I told the drivethru cashier I was going to do while I was still at the outdoor intercom placing my original order. If she were actually listening instead of cutting me off to say “Anything else?” every 2 seconds, she would’ve heard me. While I waited for the cookies I asked the manager if everything was ok— she was also standing there looking like she was ready for battle, 😆 and she claimed that they just needed to keep the imaginary/nonexistent line at that time, moving. I said, “Ok, well I’m just waiting to pay, and then I’d love to move on with my day…”—all the while I’m holding my phone out waiting for the cashier to take it so I could Apple Pay like I’d just done… The manager got upset because she thought she was going to talk to me like I was one of her little friends, and I had to let her know I’m not the one through ten.

The manager then proceeded to take out her life frustrations and lack of smoke break on me, and tell the drivethru cashier not to complete my order so I simply pulled up, parked, and went into the dead/dry lobby and placed my order with the lobby cashier. It was quiet, calm, cool, and peaceful then… My cookies were soft, and that same manager had to put in her credentials for the lobby cashier to complete for my order. So for that I’m leaving...

Atmosphere is 5 star because it’s nice clean air and relaxing feel when you enter the building as well as it’s very clean from inside out furthermore I have been to this particular restaurant a few times and normally I get a welcoming greeting nevertheless this time the lady who greeted me gave off pure attitude to me the 2 customers who were before me which was 2 lady’s got a warm pleasant greeting along with a welcoming smile after they finished their order was ready less than 2 mins I let the gentleman go ahead of me again very nice greeting to him as well after taking his order and I approached she instantly walked away before ever acknowledging my presence moving forward once she finally got to me I showed her my app so I am able to get my points before paying because it says to scan before paying she’s like what is that I responded it’s the app so I can get my points she says what’s that for I said a large lemonade she rudely responded is that all I said I would like a Md vanilla frosty as well NOT TO Mention from MY POINT OF VIEW it would appear that her finger was in my frosty as she was closing it walking towards me SHE DIDNT WASH her hands or anything which I would expect after dealing with cash before making a persons drink I HAVE LITERALLY worked in 6 different FOOD ENVIRONMENTS and outside of kindness CLEANLINESS is VERY important when dealing with someone’s drinks especially after dealing with CASH my RECEIPT says her name is Rosaura However idk how they operate there system OUTSIDE OF THAT like I said I have been here a few times before breakfast as well and this is my first time having this issue I DIDNT GO TO MANAGEMENT because the review will speak for itself and if need be I’m more than sure the cameras can prove how she was when it came to me in particular...

Company listed : Hoover Foods, LLC STORE#43 Location: 2076 P.Hill rd Duluth 30096

ServSafe Managers Jose Gomez Reyes- General Manager Maria Franco Cindy Solache

Compliant and Compliance audit from patron: Jose Gomez Reyes, who calls himself HECTOR, exemplifies a manager who received a title, and it ran to his head. No leadership skills and ethics training. The manager informed me that not only will he write up and discipline an employee in front of me, but he stated he is the MAN IN CHARGE!!! So, let's explain how we got here! I arrived at this location as I did yesterday, at the same time I did today. JOSE GOMEZ REYES/ fake name he gave to me (Hector) approached me, yelling I vandalized company property by touching an electrical socket that was charging my phone I stated to him sorry this is the same movement and action I did the day previously, and the employee agreed that it was ok." I was in the location for two to three hours waiting for my kids' sports practice to conclude. So, today, imagine having someone yell in a tone you fear is antagonizing, disrespectful, and / or assuming you are a homeless person sitting in the lobby. As a district manager and patron, I've never been approached in this manner ever in any establishment. But to cut the length of explaining the issue, I will be calling Hoover LLC tomorrow morning.

This review is not based on the store but the personnel who represent the business while running its operation.

FYI I ASSUME THIS IS NOT THE FIRST INCIDENT BECAUSE THE WAY HE APPROACHED ME AND HOW COMFORTABLE IT SLIDE OUT HIS DISRESPECTFUL MOUTH THIS HAPPENS OFTEN TO...