Cutters Point Coffee — Restaurant in Gig Harbor

Update: a month or so after posting our review we received a call from the owner. He was very kind and apologetic. He even sent us a few bags of beans for the inconvenience. Their auto delivery bug has since been worked out and we seem to be receiving our orders as billed.

Original Review: We’ve been using Cutters Point coffee beans at home for some time. Recently we found online that they have a subscription service where the beans are automatically sent to your door. We signed up for 2 week auto delivery. Our first bag arrived and while they were labeled as our normal Discovery Espresso, they tasted much weaker. Oh well, no worries things happen and maybe they were mislabeled. Fast forward 3 weeks and we still haven’t received our second shipment. Our card was billed but no tracking number or any information available in our account other than we were billed for the service. Fast forward another 2 weeks and we are billed again. Once again another credit card payment, but NO beans, no tracking number, nothing. I reach out via phone to Cutters Point corporate number listed on their website. Several calls during business hours, but no answer. Voice mails left stating our problem, a return number to call us back, etc. WE HEAR NOTHING. I write an email with our account number, the issue we’re having , no response. A week goes by I call again, no answer. Finally we decide to just call a retail location and speak to the manager. She confirms the number and email we are using are correct but states she will take our information and have someone reach out. You guessed it, NO RESPONSE. So long...

We stopped on the way to the airport to meet a friend. Great coffee shop. We sat in the big comfy chairs by the fireplace. My niece was thrilled to be able to get a snack. They have a good selection of products from PNW. My niece is dairy free, and these products are vegan and gluten-free. My coworker happens to be gluten-free also, and it was fun to share some of my cookie I had left over because he usually can't participate in snacks unless we are purposeful in what we have. My latte was very yummy, and I know my friend enjoys going to this coffee shop. My only suggestion was that I happened to have a disposable water bottle I took in from the car to recycle, and I was a bit shocked they didn't have a recycle bin. My family and friend laughed at me when I proceeded to take it back out with me because I knew the airport would have a recycle bin. It's definitely a spot I'd revisit, and I enjoyed the time with my friend...

I thought I would try a new coffee house, so I walked in bought a bag of coffee and a maple bar. That was awesome, but I also ordered a very simple 12oz single americano with steamed half & half. The barista clarified that it comes with 2 shots making sure I only wanted one. She also made sure I wanted “steamed “ breve. Haha, I said yes with a smile. (Because breve is “steamed half &half”) Picked up my order from the counter noticing it was a black cup of coffee. Attention to detail please ladies, also two barstools encroaching on coffee pick up station. Is that necessary to be sitting in the way of customers try to reach the busy pickup counter? I love the coffee beans here so maybe I will give it another try, after all the maple bar...