Hops n Drops — Restaurant in Gig Harbor

First - I want to say our server was pretty good. Her name was Tanya and I felt her pain as she was forced to repeatedly apologize for not only bad cooking, but for bad management, as well. Tanya did nothing wrong, except have poor support from her management and terrible cooks.

The event I'm going to tell about was Tuesday, Mar 29, 2022, around 6pm. There were 4 of us and we were seated promptly. Table was clean, ambience was fine. Not great, not terrible - pretty normal for a pub-style restaurant. We ordered a side of onion rings; they were okay.

The food order was as follows - Mac N Cheese with Bacon, Guacamole Burger, Triple Threat Crispy Chicken, and the new Sweet and Spicy Burger.

The 1st problem came in when a bite was attempted of the Sweet and Spicy Burger. There was a hair imbedded in the sandwich and it was sticking out of the side. By imbedded, I mean one part of the hair was cooked right into the cheese inside the sandwich. You could pull on the hair and it wouldn't move. It wasn't a small hair either, nor was a stray cat or dog hair. It was clearly a human hair that was deeply stuck inside the sandwich. It was presented to the server who apologized profusely and offered to remake the sandwich. The burger was exchanged for chicken strips to alleviate the chances of another hair.

The 2nd problem came in when a bite was taken out of the Triple Threat Chicken sandwich. An entire piece of wax paper had been left INSIDE the sandwich. The person who took a bite actually bit into the paper and then had to pull it out of their mouth. It wasn't a small piece of paper. It was the exact shape and size of the wax paper they use to separate slices of cheese. The cook couldn't even be bothered to REMOVE the paper after putting it on the sandwich. This was brought to the attention of the server, who was once again stuck apologizing for incredibly bad cooking and verified it was indeed the wax paper used to separate cheese.

The 3rd problem happened when trying to attempt a bite of the Guacamole burger. It was so incredibly well done it was almost impossible to cut. We didn't even bother trying to say anything about this, because by this time, to be quite honest, we were pretty fed up with the entire situation.

At this point in time the server told us she was going to have the manager come and speak to us, to reassure us, to make sure everything had been handled to satisfaction. The new chicken strips were received. The newly re-made chicken sandwich was received. The manager never showed. The server came around and told us the manager would be with us soon.

We finished the chicken strips. We finished the 2nd chicken sandwich. All our drinks were finished. The manager still hadn't shown. We asked for the bill. It was explained that the manager was just TOO BUSY to speak to us. We paid the bill and left.

So, to sum it up. The food served was some of the worst possible food that could come out of a kitchen. One entree had hair embedded inside the sandwich that was clearly visible. Another entree left the kitchen with dangerous choking hazard left inside the sandwich - the wax paper. It was very, very lucky the paper was noticed before being chewed and attempting to swallow it. The 3rd entree was so overcooked it was almost inedible. (The mac N cheese was fine.)

The most egregious - the manager never even bothered to speak with us. This is completely unacceptable from any manager, of any restaurant, ever. EVER. I don't care how busy or how short-handed a restaurant is, when a problem like this comes up, the MANAGER shows up. That's their job. We had SEVERE problems with our food, not little piddly things like "oh, I asked for no tomatoes and there is tomatoes" or "my fries were lukewarm". Our food was presented with HAIR and choking hazards and the manager could...

My husband and I walked in to the restaurant in Gig Harbor. They were very slow and only had people at a few tables tables. The people at the tables were being ignored also. We stood there waiting to be seated and no one acknowledged we were there although several of the wait staff were back to the far left of the dining area having fun talking to each other. We waited to be seated but when no one cared enough to come seat us we left. There are plenty of great places in Gig Harbor to eat that truely care about customers. UPDATE: The owner reached out to us and was very apologetic about our experience. They said that they were going to address the issued with the staff and asked us to please give them another chance. We waited a week and what a difference. The was a nice young man who opened the door for us (because of health reasons I have a difficult time walking). He then seated us right away. Our waitress was tied up with another customer so a co-worker greeted and took our drink order. Out waitress came to us shortly after and took our meal order. Everyone was very pleasant and our waitress did a excellent job of checking on and refilling the drinks before they were empty and us having to asked for a refill. Drink refills are a pet peeve of mine but no complaints from me. We are very happy that we went back and will be back again. The owner obviously does really care about...

A big disappointment. This evening I went to have good time with my friends and family to watch the Seahawk vs 49's game at Hop Jacks. I always go there because its not that busy and I like to support them because they are hurting as a business I know that for a fact. When I walked in the server sat us and after 2/3 minutes she came back and told us to leave the restaurant because my 7 years old daughter wanted pizza something they do not carry on their menu so I had gone to Fondi's and brought a pizza back to Hop Jacks so the rest of us could order and watch the game while she ate her pizza. I was so insulted when I was told to leave because my daughter had a pizza from outside. The came with a very rude tone of voice that the manager told her that we have to leave and we can't have outside food because of health department rule, this is complete BS. I went to Blazing Onion and they had no issue with it, I will never go back to this place, their breakfast on the weekends sucks anyway, now with this indecent there's no way they will have my business. I used to spend $300-$400 a month and held my managers meeting once or twice every quarter. I had a great time at Blazing Onion, the GM and the entire team was great and took great care of us and I will...