Xfinity Store by Comcast Branded Partner — Local services in Gig Harbor

This place deserves ZERO I am writing to share an extremely disappointing experience my husband and I had at the Gig Harbor Xfinity store when returning a cable box.

Upon entering, we saw an employee, Justin, standing at the counter on his personal phone. There was no acknowledgment of our presence. My husband spoke up and stated we needed to return our cable box. Again, there was no acknowledgment. Justin simply took the bag with the cable box and walked away.

Another employee directed us to the end desk. After waiting, I asked Justin what he was doing—he was still on his personal phone. He responded with an attitude, saying he was “logging in.” He never once acknowledged us politely.

When my husband pointed out how unprofessional this was, Justin dismissively replied, “I’m sorry if you need your hand held.” This was incredibly rude and insulting. When my husband understandably expressed frustration, Justin escalated the situation by saying, “If you’re going to cuss you can leave,” and handed the cable box bag back.

When asked who the manager was, both Justin and another employee, Andrew, refused to provide the information, saying it “didn’t matter.”

This behavior was unprofessional, disrespectful, and absolutely unacceptable. As a paying customer who relies on your services, I expect a level of courtesy and professionalism that was entirely lacking in this interaction. Instead, we were met with disrespect and hostility.

I am requesting that this complaint be formally acknowledged, that appropriate action be taken with regard to these employees, and that a manager contact me directly to follow up.

Thank you for your time and...

PAY THE EXTRA MONEY TO USE VERIZON! The associate to work in the retail store are very nice and they try and help but their hands are tied if any problem arises customer service is overseas and they are not helpful what so ever they waste your time they don't explain and it is a terrible frustrating experience that I would rather pay more at Verizon then to give this company my money. . I had spoken with 5 different representatives on the phone waiting on hold total of 6 hours and I came into the store 3 times the associate let me know there is nothing they can do to help me, they cannot fix my issue. I wish i knew that 2 weeks ago.

Update: I’ve gone in several times and decided to remove the second line and end the nightmare… I had to sit and wait while someone overseas refunded me for the phone they couldn’t get to work but continued to charge me for data on that phone!!

So I currently have 1 phone and Internet through them, well this is where the nightmare continues. I purchased a new phone and stuck with Xfinity… now they added the new iPhone as a secondary account onto my phone and are now charging me for two phones again. Hate is a very strong word and is use it to express my feelings towards Xfinity as a company.

I also take back what I said about great customer service, they give you lots of compliments but it is just for their sales. They clearly added a second line without my permission all because I switched from an android to a new applie phone. That is clear and apparent on my account but the people helping me either have no clue what they are doing or are...

Worst customer service in my life!!

My phone broke and as a customer went in to find out what my options where since I get charged for insurance and their insurance dept said I didn't qualify strange right what's the point of paying every month if you can't use it?!

So when I walk into the store I explain my circumstances and that I needed to get a hold of my kids since my ph was broken ... may I use a phone?

All employees pulled out their personal phone said xfinity doesn't allow for in store phones. NOT A SINGLE employee would allow a me to call my kids or assist in calling the insurance NOTHING!

Slightly thrown back at this treatment again I say and ask I need to get a hold of my kids. NOT a single employee would assist me rather they sent me off with a different insurance phone number to call printed my bill showing proof of insurance and sent me on my way.

So why did the mattress shop next door allow me to call my kids but the phone company I pay every month would not help??

WORST PEOPLE AND CUSTOMER SERVICE EVER this is just one of many atrocious experiences from Xifinity I don't normally wrote reviews but I have had it with this company

Think twice before changing or using this store.

Xfinity should rethink...