Wendy's — Restaurant in Gilbert

Honestly just has gone so downhill. How are you going to charge someone for something they did not get? Now I understand if I ordered an extra patty or if I ordered four additional sauces but I was rang up for cheese sauce which okay queso I understand there's enough charge for that but I didn't get that. I got regular barbecue sauce. Then I think it's funny when I go to ask for the receipt and she's like okay. Is there anything else I can help you with? I'm like? Oh yeah I'm missing my drink and I just want my receipt. I need it for the card that I use. I keep records and then she was like oh one second and then what became like. What should have been a minute or you should have already handed my receipt to me. I get told. Oh well. It's because you wanted two extra sauces and I'm like oh okay. I didn't know there was a charge. I get this all the time and I've never been charged and she's like yeah it's the sauce and then she gives me the receipt with the wrong sauce which i understand. Like I said in my previous text I understand if it was a cheese sauce why there would be enough charge for it but like really honestly it's more the principal because nowadays everything's going up so I understand. But like come on you're going to charge someone without telling them and then kind of like oh my god they want their receipt they know well. Yeah I know where my money's going. I know how much...

I'm giving it 3, because even tho it was a rough experience, I'll be back. It's Wendy's, you get what you should expect. But is there anything corporate/franchiser could do to help these poor workers? It's time these owners show up to work. I've worked restaurant and i cannot tell you how much i wished the owner would show up at work. You can see it in the employees eyes. They're listless, dead inside from the abuse they're getting. They're sorely short staffed, which is no surprise in this world. Poor staff folks slaving away at lunch time trying to serve all the clients, and they just can't deliver.

As always my drink review. Soda machine was running thin on drinks, and tasted stale like it hasn't been cleaned. The fancy coke machine is good in theory, but the syrup bags to keep them fully stocked is insane and ridiculous and the staff just cannot fill or clean it with how short handed they are. It's time to abandon the fancy coke machine for your standard 5-6 soda drink machine, unless Coke is finally going to start filling these stations themselves. After all they're getting the data from them, shouldn't they be responsible to fill...

Absolutely the worst Wendy's in America....

About 4 years ago I moved into the area. I went to this Wendy's and received the worst service ever. I didn't come back for about a year. Not only did they screw up my order it wasn't even CLOSE.

Year later.. Figured it was convenient and I would come back and give it another shot right? How could it be just as bad places like this have high attrition. Again same problems. I ordered a Large Dr Pepper I got a medium Diet Coke. I always order a #2.. I got a Jr Bacon cheese... I called corporate to complain... Nothing happened.

I didn't go back till just today 4-27-2014 I ordered large #2 with Dr Pepper. At least they got my order right. I finished off my fries. Things were looking up.. Till I got to the burger... holy crap... It was ROCK HARD Not cooked and I swear it was Last nights Meat. Absolutely Disgusting. DON'T GO HERE.. EVER!

If you had one job and that was to take an order and make a Fast food burger.. How do you...