Blazin Bagelz — Restaurant in Gilroy

I cannot believe the experience I just had at Blazin Bagels! I come here quite often and I’ve never had a bad experience but today I came home with my order to find a straight black hair in my one half of my sandwich. Since it was small I wasn’t that upset and I decided to just call the store to just let them know that I found it but I didn’t even request a new one or a refund, I just wanted them to know so they could be aware. Well, right after I hung up I go to pick up my other half of the sandwich and I found another bigger straight black hair! So then I pick up the first half again and really inspect it and I find 4 hairs total within the sandwich! I was so disgusted and I called the store again to ask them for a new sandwich and the employee was very nice and said she would make me another one. I drive back over there and get my new sandwich and ask if I could speak with the manager about a refund for my order. When the manager gets to the window she immediately says “I will only refund you for the one sandwich but not the whole order” (the whole order is 2 sandwiches totaling $20). I told her that I easily could have taken one of the MANY hairs I found in my sandwich and put it in the other one and lied that I needed two new sandwiches but I was being honest about the entire situation and just felt like it was the right thing to do to ask for a full refund. She responded by saying “you know when I go out to eat there is hair in all the food everywhere” WHAT??!! I told her “that’s not normal! That’s not ok” and she just scuffed at me. I cannot believe this lady is a manager when the associates are so much nicer and deal with situations so much more professionally. She really doesn’t think that finding multiple hairs in my sandwich was a big deal! I ate a good amount of that first half and I am...

Fine place for the price. We went for the first time today, and the drive thru was packed, so it was a little slow, which was totally fine. We didn't mind waiting. When we got our food we checked the sandwiches and mine was on the wrong bagel. We parked and I went inside. The inside was pretty small and pretty empty. The woman who helped me was super quiet, and they had a plexiglass up as well, so I asked her to repeat a lot of what she was saying. She seemed annoyed that she had to repeat herself, and I told her I couldn't hear anything she's saying. Despite that, she looked at the receipt and corrected the order.

I don't think they had all their drink options on the menu because when I went inside, I saw they had orange juice  (bottled and in cups) as well as bottled soda, and they had chips. They don't offer sides like hash browns or fries, but the sandwiches were pretty good. We paid 34$ for two bagel sandwiches and two smoothies, which were really...

I don’t usually leave reviews, but I had a really frustrating experience here. I waited 40 minutes for my food and drink, and when I asked about it, I was just told “your order is next” but that still took another 10 minutes! No updates, no apology, just waiting around.

Then when I finally got my food, my drink wasn’t even made. When I asked about it, the response was just “sorry, I forgot”… and when they did make it, it was super sticky on the outside, like you could tell it was rushed and not even wiped down. .

Honestly, I get that things can get busy, but if there’s a long wait, at least let customers know upfront. There were plenty of staff behind the counter, and better communication would’ve made a big difference.

Hope they can work on the customer service and organization, because the food OR drink itself wasn’t...