Marshalls — Local services in Gilroy

My husband and I just came in (3/17/24 around 3:15pm) to get a sensor tag removed from a men's shirt that Los banos store missed. The cashier said this isn't the receipt for item. It seemed the $24.99 tag went scanned for swimwear, clearly it's a men's shirt. She didn't rescan to see error only looking at first 4 numbers. She calls manager. Then says she'll remove if we aren't planning to return. After she removes it, she calls manager and I hear her say on phone they had attitudes. That's when I turn back around before walking out and let her know I heard what you said, call your manager. Manager comes out and I told her it's not ok what she said to you on phone and clearly it's not ok you as higher up should be entertaining her behavior. She said you didn't hear what I said, mind you cashier hung up when I heard her so she didn't have time to respond. Manager is smiling, and I said you think this is funny as you're smiling, her response is what should I frown. It's very unprofessional their approach, their verbal responses, and customer service lacks greatly. 1st approach should’ve been “Let me see what I can do”, let me scan item, let’s get this taken care of for you” Training is...

6:25 pm 08/29/25 ( WHY DID THEY DENY A SALE) Do not come here worst experience in this . I go into shop getting things for my friend spend a good 40 mins in the marshalls one of my items I noticed a slight damage so when I finally go Into line and they "help me" I casually ask can I get a discount for that small bit of paint chipped off this 30$ hello kitty ceramic l, they end up asking a coworker with and ugly face and horrible make up and a nasty personality to match that they can't sell it. When I told my friend that they cant sell us that item they tell me they don't want anything anymore, as I am walking out they start breaking the ceramic to the trash that only had that small damage. I wouldn't have minded buying it full price but they completely shut out the option to purchase it anymore they lady that did this didn't even want to look at me she just told her coworker to tell me that I couldn't buy it , wouldn't recommend going here unless you...

Always interesting to poke around in. Usually has a unique selection of goods at great prices. Weekends are a mad house and the store is a mess but week days are fine. The clerks are absolutely clueless so don't bother asking for help. It's probably because the inventory turns over so quickly. The staff is, however, friendly and polite. The home furnishing dept is full of pieces you won't find elsewhere in Gilroy. If you see something you like, grab it because they rarely get the same items in stock. The clothing departments offer really amazing deals on brand names. There is a big show department, a nice beauty department, some food items, a large pet department, and an interesting houseware department. There is also a big purse section, an athletic section, and a small luggage department. Holidays are a great time to find interesting decor and gifts at a good price. If this review was helpful,...