Chuck E. Cheese — Restaurant in Gilroy

Recently had my daughters 4th birthday, the host was amazing. This location is perfect for kids under 6 in my opinion due to the selection of games they offer.

Couple of things that made this experience not so great was the fact that the reservation party was chaotic and unorganized. My daughter had the ticket blaster as part of her experience and when it was time, they didn’t come up and offer it by reservation. Everyone was just crowding the game and the kids were getting restless. They should call one table at a time.

Pizza was delicious with its garlic seasoning crust and it was a thin pizza. We had 6 kids in our group and they provided two medium one topping pizzas which was way too much for them but delicious for the adults.

A guest from my party ordered the wing platter and a basket of wings which took over an hour to get. (Not exaggerating, they ordered right at the beginning of the reservation) We finally received them and the basket of wings were completely frozen in the center!!! We returned it and waited another 20 minutes. By the time they came out everyone was done eating and full. My guest did end up receiving a refund by the rude manager who told him that we still had an hour for our reservation. That in my opinion was unnecessary, it’s none of her business how long we had left. We wanted the wings at the same time as the pizza not an hour left to our reservation.

Overall, the kids had a blast but the experience was super lacking. Especially since majority of the machines were broken or down, including the machines to turn in the tickets. There were only two machines that worked... you can imagine how long it took to count the tickets.

Will definitely recommend as an easy birthday experience for younger children who don’t really care about...

Chuck E. Cheese used to be this super fun place and you would give the kids some tokens let them run around and come back trading tickets for more tokens. We haven't visited for a while because they switched some time ago to using a card, one that works the same as a tap credit card. Now it's a kid with ALL of their credits on one cars and if it gets lost then there goes all their fun. The kids will also run through a whole card faster because several of the games have been raised to 2 or more credits which they don't realize right away. Now in terms of our latest visit, they pretty much only had 1 active employee. There was the one working at the front desk, a girl setting up a birthday party as slowly as possible and then vanished, another who played Chuck E, and finally a woman wearing a manager lanyard walking around with a clipboard. Not the best visit considering anything involving an employee took a VERY long time. The long waiting also makes me weary of their advertising for unlimited games for an hour, should anything go wrong it would eat up...

This place was a disaster. We had a party booked for 4pm and did not even get drinks for our guest till 5pm because 2 parties were booked at the same time and our party host was double booked with no help. Not only smdid she have to wait on our parties but she was in charge of cooking all the food fof us as well. Chucky came out 3 hours later and the party was only 2 hours long. Our guests were waiting for cake and food so theu could go home. Needless to say our party ran an hour over. All i can say is the GM was unaware of anything happening in the restaurant and i never saw her untill we left. Her team took the beating from the angry guests and I felt angry that the boss let her staff fail because of poor management skills or complete disregard or unawareness of what was going on in the restaurant. Definitely will never retun to this location. I felt so sorry for the party leader. She had no support and did her best to handle everything by herself despite being overwhelmed she was...