KAY Jewelers — Local services in Glendale

I'm only giving it one star because it doesn't even deserve that I had an awful experience ordering jewelry through Kay's jewelry outlet store I paid for the jewelry but never received it I kept getting the runaround and two weeks and so many days later I'm still waiting it was supposed to be here at a specific time through UPS but instead all I got was another email I'm tired of getting email after email excuses of when my order's supposed to come so they sent me my last email that I could take and I looked up Kay's jewelry store and I called but no one ever answered the phone at any store finally I was able to call the outlet store somebody finally picked up the phone it was a young lady on the other line I was talking to her letting her know what the problem was and why I've been having to wait for so long to get a piece of jewelry that I paid in full and still haven't received it I used to buy jewelry from Kay's jewelry store all the time but now it really sucks they have no good customer service there The young lady was very rude she wasn't helpful and she didn't try to understand I'm very disappointed not only in the store the workers but also with corporate office because I tried to get a number to call corporate office and there's no such number so corporate office I hope you read this review and get in touch with me because I have plenty to stay about your store you should be ashamed of the people that are working for you of anybody you would figure you would hire people that want to make you money not make you give the money back or spend money in court but instead you ended up hiring people right off the street that don't have custom relations whatsoever I know now I'll never ever spend my money in Kay's jewelry store because you used to be a good place to buy jewelry but now you just suck I would say other words but I can't Lucky you because I'm really pissed off from waiting forever they kept giving me the runaround it was supposed to be here like 3 weeks ago and then I get an email after email with excuses and finally today is the 15th and I ordered it on the 3rd but nothing instead I got an email saying that I have to go pick it up now after I paid to have it delivered I paid for insurance I paid for the jewelry I paid them for their time but when I asked the young lady to take care of the problem she goes and points me in the direction to UPS and I said that's has nothing to do with UPS you are the ones that took my money real fast but the problem is either they give me my money back or my merchandise that I bought and they didn't want to do either and instead by the end of the conversation with this so-called rude customer service person she ended up hanging up on me didn't give me any kind of reason didn't explain anything didn't try to help me out she took it upon herself to just hang up and she thought in her stupid head that I was going to just go away quietly Surprise I'm not one of those people you deal with normally I'm going to get mine back or I will make it a big problem because I'm tired of dealing with rude people that don't belong behind counters dealing with the public and you corporate office should be ashamed of yourself Big money makers like you love money but you ain't going to get much of it having these type of people working for you she tried my patience and my patience is gone now I expect to get either one back in full with an apology and if you can't do that then I'll have to do whatever I have to do and I will spread the word and I will let people know that you guys are an awful place to shop in and if you don't believe me watch watch how fast this review is going to spread because if you think it's going to stop here it's not I am going to make it my mission to bad mouth Kay's jewelry store outlet because of the experience that I received since I ordered you have no respect for the customers and your customer service needs help badly because they are either two immature to be working in a store like that or they need to go back to school and see how to...

DO NOT BUY HERE!!! In April 2016 my fiancé and I bought a $5000 LeVian engagement ring and band from the Kay store in arrowhead mall. While so happy to find this beautiful ring we were blinded of the stupidity of their employees. They told us that with the purchase of the engagement ring we would be receiving a $100 for every 300 that we spent and it would be on our account. We were like great so we bought my wedding band as well that day. Note we received $1200 in rewards money, $300 of that we got to use towards the band so we still have $900 left to use.. great we planned to use it for his wedding band. When my fiancé brought the engagement ring in to get sized he waited 2 weeks to get it back, when he went to pick up the ring he noticed that there was no rose gold on the middle halo. He brought it to the employees attention and the employee then tried to point out something that wasn't there, at first my fiancé said ok then the guy tried to sell him matching earrings and that's when my fiancé was sure that it wasn't right. He said isn't my ring supposed to look like this? The employee now grabbed someone else and asked for his opinion, they even pulled it up on the website and we're going back and forth. They came to the conclusion to send it out.. again. So they send it out, he waits another 2 weeks and when he gets it back and proposes we noticed that it was not rose gold it was yellow gold.. so we bring it back to Kay and show them. The lady that works with us this time again is trying to say no no no it is rose gold it's just the lighting and then I show her the chains that are right next to us and say " this one here is yellow gold, right?" She says yes, and I say " and this one here is rose gold correct?" She says yes. Ok I said isn't my ring supposed to look like this rose gold chain and if so why does it look like this yellow gold chain? She now says " well if it's not rose gold enough for you we'll send it out" This is now the 3rd time my ring is being sent out to be worked on it and it is gone for another 2 weeks. When I went to go pick it up this time they have dyed the prongs that hold the chocolate diamonds completely white gold when they were darkened to make them pop. So 3 times they took my ring and screwed it up I wasn't about to make it a fourth. I contacted customer care and talked to a few different people, stormy is one of them. Stormy and I talk and she agrees to send me a new ring, I asked her to order the ring in a size 6 which she refused. She said she would transfer the ring from another store after I expressed to her I didn't want Kay to touch my ring anymore. So instead of resolving the issue right here, and order it in a 6, it continues. She transferred a new ring ( not in my size) and I pick it up from the store. I go to a different store afilliated with Kay to talk to them about my issues.. she told me to put a sizer on so I will be able to at least wear it, so she did that for me. I called customer care back and explained again that I didn't want Kay to work on my ring and asked why stormy did not order the new ring in my size. Kelly the women I spoke to today had no answer for that but she said they will not replace the ring in my size because that is not a real issue for them even though I have gone through so much. She told me that I would have to send my ring to LeVain to get it sized which takes anywhere from 4-8 weeks. I am extremely upset and dissatisfied with how Kay treated me after spending so much in their store and going through all that I did. I do not recommend to anyone to go to Kay and buy a ring. The people in the store are un informative and don't really know about there products. Every person you ask will tell you something different. Oh and to add on top of all of that we lost out on that $900 of rewards money because they failed to tell us it...

I bought my wedding band here. I was so very excited after a back and forth between two different bands I of course went with the larger more expensive band. I purchased it and got it fit to my size. I picked it up within their two week promise date and waited anxiously for my wedding so I could finally wear it. The day came and I wore my wedding band for less than 24 hours before one of my diamonds fell out of the band. I took it back to Kay since I purchased my wedding band through them and purchased the extra insurance. I explained what had happened and they took my wedding band and gave me a promise that I would be returned in 15 days in the latest. I called a week later to check on the progress. They had told me they ordered the diamond but it should be there by the promise date. On the promise date, I called when I had not heard anything. They had told me they had reschedule the promise date for another 15 days out without telling me because they told me they had to order diamonds. When I questioned why they had a promise date the sales representative just told we'll this is an expensive diamond and you don't want just any diamond in its place. I told her yes I was aware of the quality and the price tag of the diamond band I purchased but there was a promise date on the reciept. She could not give an explanation except I should not want a cheap diamond. I am still waiting. Hopefully the result will be worth the extended wait but right now I can't help but think they did not properly inspect the diamonds or it wouldn't have fallen out within less than 24...