Flor De Cafe Bakery — Restaurant in Glendale

Though I do not know for certain, I have a very strong feeling that all of these high ratings and positive reviews here come from the friends and family of the owners of this establishment.

I just left a review on yelp and I will copy and paste it here while I am at it:

"I would only give this store a single star for the varieties of products they produce and sell. In all honesty, I believe it is really the only leg this store stands on. Otherwise, it would be a total flop in a single heartbeat.

With that said, I will explain why I consider this establishment to be a disgrace to the principle of "decent," not necessarily good, customer service.

First of all, this store appears to be tremendously overstaffed with a bunch of "fresh off the boat" Armenian girls straight from Iran with third world social and customer service skills. They have one of the easiest jobs in the world and are extremely attitudinal and rude.

I only shop here when my mother who lives up north needs something and wants it from this store specifically, which puts me in the middle of having to deal with the classless people that work there. Every time I had been to this store (which does not exceed twice a year since I would never give them business but for a relative who wants me to pick somethings up from here), I have had the experience of seeing one employee after another, grimacing her face, giving you the cold shoulder, or acting rude because you asked her one too many questions that she was not in the mood to answer. It is almost as though you are somehow bothering them and pestering them by coming into their store and shopping there.

Secondly, the only thing they provide at the entrance are little baskets to fill up and nothing else. Yesterday, I purchased over $150 in products for my mother from them and when I asked that they send someone over from the back room to help me take the baskets to the cashier, one of those girls gave me a dirty look and told me to drag it over there myself. I had to ask another customer, a gentleman who had been shopping there, to help me take the basket to the cashier.

Thirdly, when you get to the cashier, it seems that they work too fast perhaps because they are not so focused on the quality of service, but rather on quantity. I was seriously worried that they may not properly charge something or forget something. I had to experience some attitude from the cashier as well.

Ultimately, a trip to Flor De Cafe Bakery is like a trip to a low class establishment in the downtown region of...

Normally I don’t give bad rating! But bad tasting old dry chocolate cake ( the sponge part was kind of salty even and super dry ) which makes you feel bad in you stomach plus grumpy customer service (called herself a manager) trying to convince me the cake tastes so fresh but she didn’t try it :)) that’s a bad customer service experience, actually one of the worst in many years. You can not attack and disrespect a customer because of his or her opinion about a product! and certainly you can not defend a bad tasting food. We go back and become a loyal customer if the people who make money off of us, at least treat us fair. The business owner should consider caring happy people at the front row, since it’s the face of their business otherwise will have a declining sales which is bad for business! They refused a store credit I didn’t even ask for refund! Left the cake for them. And left the store for good! Inspectors should check...

Great bread but I feel discriminated by a few of the girls since I'm not Armenian. Luckily the other staff is incredibly welcoming. I don't focus too much on service because I can't resist going back, that's how mouth watering good their stuff is. It's an authentic Arminian bakery and has a limited selection of salvadorian bread and everything is made fresh daily. If you're not sure about what you might like suggest buying a $5 variety box. This bakery is very inexpensive considering the quality of their goods. They also sale teas, coffee, dates, other sweets, ice creams, cakes, and much more. It's worth a trip...