Shiraz Restaurant — Restaurant in Glendale

My husband and I went there around 10 pm last Saturday. The girl at the reception wasn’t polite at all. She said there is a party going on and you have to leave and come back 45 min later. My husband said we can sit outside, but the girl said they will close it shortly. I said it doesn’t make sense since the restaurant will be closed at 11, and the girl rolled her eyes and said you can rush eating your food! We were hungry and we wanted to have Persian food, and all Persian restaurants were already closed, so we decided to wait. After 10 min or so, I noticed some of the guests were leaving. I asked the girl if we can be seated, and she said not until all of the party people leave! There was a family of three who came after us. They talked to one of the associates in private, who was apparently their acquaintance, and were seated before us. When they realized we saw what they did, they found a table for us near the restroom and we finally sat, but there was a nasty smell coming from the restroom. The party was still there, but there were plenty of tables empty. A very loud music was playing and people were dancing. The waitress was a nice girl who was the only person with an appropriate behavior. She took our order and also cleaned another table far from the restroom for us. We weren’t satisfied with our food either. My dinner- shishlik- was partially burnt and my husband’s food -looleh kabab- was way too low quality compared to other restaurants in LA. We also noticed that despite what the receptionist girl said, the outside section wasn’t closed and people were still there!Bottom line, disorganized restaurant, rude staff and favoritism! such a waste of...

My husband and I met with the manager of the restaurant and made a contract to take 77 guests for lunch after my mother in law’s funeral. They asked for $960 deposit and the remainder of it to be paid on the day of service. They promised to keep refilling the empty appetizers and main course buffet dishes as needed but to our surprise they refused to do so. The buffet dishes were not full to begin with and I told the guys that were serving to bring full dishes and they kept saying ok but they never came back with a new full tray of food and instead they brought a couple of small bowls of stew and dumped it in the middle of big empty dish in front of our guests. Many of our guests went without food and it was an embarrassment for our family especially after a funeral. Then they charged for more people than the guests we had. We complained to the manager( Talin) and she said the owner of the restaurant (Mr. Mahmoud) is cheap and that’s what he tells to the server (not to refill) and said she herself has issues with him over this kind of service . We demanded to talk to him and he didn’t want to see us!. At the end she told us we have to pay for 88 guests but we insisted we only had 77 . We argued but had to pay it in order to get out of the place. I tried calling the owner many times but he only talked to me one time and refused to resolve this with us. I would not return to this restaurant ever again and encourage every one to go to another restaurant for your parties because these people are liars and don’t stick to their promises. They over charged us and didn’t provide enough food. We are very...

I've gone to Shiraz for decades, held multiple events there, but never again. My cousin rented a PRIVATE room to hold her father's FUNERAL luncheon informing the restaurant the guests would be arriving following services at the CEMETARY. Upon arrival, with a number of elderly guests with physical disabilities, though tables and chairs were ready, the waiters could have easily worked around the elderly sitting to rest after emotional and physically challenging day, the Shiraz employees made no accommodation for physically disabled elderly guests whatsoever. Compassion,consideration, simple human sympathy to help were utterly lacking. Robots could be programmed to mimic more compassion than the vile and despicable conduct displayed by a lead waiter and manager. What a way to make a hard day unnecessarily harder than to kick the new widow out until they set a plate. Yet, during the meal the waiters easily were able to clear dirty plates for clean ones. A business that only cares about money and has no human touch left, is a business that has seen its best days already. Perhaps if the owners hire a manager who understands they are in a service business and waiters who can read the room, they can prevent this downturn, but for now this business lost a loyal customer. Disappointed and disgusted by the staffs' utter lack...