Massis Kabob The Original Kabobery — Restaurant in Glendale

We have been eating Massis for many years now, but because of what happened tonight, I am writing a review so that others know what to expect. These evening the restaurant was busy. I waited in line to order, which was the #24 family meal ,but it was only after I paid that the person that took the order said that it would be a 20-30 minute wait. Typically, in the restaurant industry, when there is a long wait time, the staff tells the customer that there's a long wait time, but this person decided to say that only after the order was paid for. When I asked why she didn't mention the long wait time, she said that it was my responsibility to ask about the wait time before ordering. I told her that it was her responsibility to tell me, the customer about the long wait time before ordering, that gives the customer the opportunity to decide to eat there or not. After that incident, we got our food, but where shocked to see that the portions where smaller, and to make matters worse, the prices went up. They gave us less chicken kabob, less beef koubideh, less rice and even less hummus. What kind of tricks are they trying to get away with? The customers are not stupid, and we can see that they are serving less food and at higher prices. Is this due to the inflation crisis, or what? I am very disappointed in Massis Kabob. Instead of maintaining the same level of food quality and customer service, it has done down, or...

Uber eats will not refund for incorrect food or for food that causes food poisoning, so really only writing review so you know. The sealed bag actually gave off a sour rancid smell before opening, yuck. Beef koubideh was cold and also looked and tasted off, or old, causing stomach cramps after eating. Felt sick for a few hours, instead of feeling full after a meal. Rice was cold and did not taste fresh, like it was old. Was sent chicken koubideh instead of chicken kabob, which caused my roommate bloating and stomach pains. Yogurt did not smell but tasted off and color was also yellowing a bit. Tabouleh smelled sour and was over salted or tasted sour, something very off in the flavor. Ordered delivery and seems was sent old food. Previously have dined in for trout with no problems. Will not order again. Stay away from the meat. Gross. Pay money here in exchange for rancid food. Photos sent to uber eats but did not save for me...

Omg! I love mama Rosa and the manager ( Im sorry for forgetting your name). My husband and I had just flown into town after a long emotional week out of town. We were exhausted and wanted a quick delish dinner. We had been to this Massis with our son and thought the food was pretty good-so we stopped in again. After our yummy dinner we were anxious to get home and relax. It wasn’t until we were home about 30 miles away that I discovered I left my purse in the restaurant…cash, credit cards, passports and all! In a panic we drove back. There behind the counter was my purse with my ID taped to it…and everything inside! Rosa found it and turned it in.

My husband and I were blessed to leave her a token of gratitude…when the manager told us it was her bday…it made our gift to her all the more special!

Thank you Massis Kabob for the delicious food…and superb customer service! ...