Hatsatoun — Restaurant in Glendale

Absolutely Disgusting Experience – Avoid This Place at All Costs

I genuinely don’t know where to begin because this was one of the most degrading and uncomfortable experiences I’ve ever had in a restaurant. I never leave reviews like this, but the way I was treated here—especially by the man running the place—was so appalling that I feel a responsibility to warn others.

I walked into the restaurant and asked a woman working there if they had a restroom I could use. She smiled politely and said, “Yes, it’s just in the back—you’re welcome to use it.” Nothing unusual, nothing that gave me even a hint that I’d be screamed at moments later.

I used the restroom, which—by the way—was disgusting. The floor was wet, there was toilet paper all over, the sink was grimy, and there was a sour smell in the air like the place hadn’t been properly cleaned in months. But I shrugged it off, washed my hands, and came out, only to be immediately confronted by a man I assume is the owner or manager.

He stormed up to me, red in the face, and started screaming—screaming—about how I had no right to use the restroom and that “this isn’t a public bathroom.” I was absolutely stunned. I tried to explain that the lady had told me it was okay, but he wouldn’t let me speak. He kept raising his voice, saying, “People just come in here thinking they can do whatever they want!” and “This isn’t a shelter!”

It was completely unhinged. His tone was aggressive, hostile, and downright cruel. I felt publicly humiliated. Everyone in the restaurant turned to look, and I was so shocked I could barely get a word in. I wasn’t loitering. I wasn’t rude. I hadn’t even said anything more than “thank you” to the woman who directed me. But here I was, being screamed at by a man who seemed to take pleasure in berating someone just trying to use the restroom they were told they could use.

It was horrifying.

And here’s the kicker: the restaurant itself is filthy. Sticky floors, overflowing trash bins, grimy tables, and a general stench of neglect. If they spent half as much energy cleaning their establishment as they do verbally attacking innocent people, maybe it would be worth stepping into. But clearly, basic decency isn’t on their menu.

I walked out shaking, embarrassed, and frankly, in disbelief. I have never been treated with such disrespect or aggression in any public space—let alone a place that supposedly serves customers. This man’s behavior was completely unacceptable, and no one should have to experience what I did.

If I could give zero stars, I would. Stay...

So yesterday I went for my grandma‘s birthday there And my mom reserved a table one week ago and my mom especially said not to be next to the door but when we went there, the people put us next to the door, even though my mom requested not to be next to the door And one of the baddest thing that my mom didn’t like is that there was they allow smoking there Bad service and when we ordered the food, it took them one hour to come, and when we ordered that, the waitress didn’t understand the menu that was written in English but one of the best things that was there was the singer that was Grigor Mirzoyan and there were no parking space we need to park outside very very low class ...

Total rip off, had 40 guests and they provided 1 server and surprised charged me for $460 “service charge” that was not included when we booked the venue. All guests complaint about the service but food was ok. By the way there is no owner or management, you have to book it with the cook or one of the servers, at least mine was that way. And also they treat you like you owe them something not that you are the customer. Please learn some customer service skills and don’t give...