KFC — Restaurant in Glendale

I drove all the way from San Diego from my Naval ship to Glendale to celebrate my birthday with my family. I was very hungry for KFC to be my birthday celebration meal. I couldn't decide whether I wanted the 12pc or the 16pc. I haven't eaten KFC in awhile so the prices shocked me but I said hey, I should treat myself and my family.

I rolled up my window as I was looking at the menu. I asked politely for a few minutes. Not even 5 minutes into waiting I hear the person on the drive thru register saying, "Hello? Hello are you ready to order yet?"

I then responded, I need another minute please. I'm still deciding how many pieces I want. Literally, it hasn't even been 3 minutes. She then goes to rudely say, "You know we have a lobby right? If you can't decide, come in and order in the lobby."

I immediately went with the 16pcs as she was too impatient to wait. She then with a frustrated tone proceeds to say, "is that crispy or regular?!" I said "crispy please". She cuts me off and says, " we only have regular."

In my head I say then why even ask? They never have crispy at this location anyway, and I said I'll just take 16pc regular please and thank you. "Pull up to the window".

There was literally no one behind me. The way I see it if there was someone behind me in the drive thru, there will be someone behind me in the lobby. I understand she is worried about drive thru times, I've worked in fast food, but literally, she could not even wait 5 minutes. I come to find out she is the manager of the place.

She clearly has no patience for customer service. When I rolled up to the window I wasn't even greeted. The window was closed. I was made to wait a long time before I was charged.

She ruined the mood of my birthday. I spent about $75. I don't make $75. an hour. As a someone who is passionate about hospitality, from leader to leader my advice is to leave your issues at home. If you hate your job, don't stay. Do not ever give the customer a bad vibe. You just left me with a bad memory and experience here. I won't be returning to this location anymore. Sadly it was the closest one and only one in my area but I've been let down again especially...

Its okay because they only have two choices of chicken -original and crispy. After awhile it gets bland and it all tastes the same. So we try pollo loco and everything there is grilled and marinated .The prices for soda are gauging. If I can buy a 2liter soda cold for1.39 why are we being charged like 2.79 for a cup full of ice and maybe 12oz. of soda. I know the colonel has his secret recipe for his original chicken but has the colonel just one original thought in his lifetime. He couldn't think of any other taste combinations of spices we might like....

Always fresh tasty and delicious. Original or Crispy. I love their cole slaw cant get enough .and the mashed potatoes and gravy. Try this for a new taste.Use the gravy as dipping sauce for the chicken. I wish they had various types of dipping sauces like spicy orange lemon or green chile n avocado or sweet and sour sauce or pineapple orange chicken maybe spanish salsa or mexican mole sauce. just a suggestion. Variety is the spice of life so why not capitalize on it. Don't forget to send me a royalty check for my idea. I will share it with my...