The Coffee Bean & Tea Leaf — Restaurant in Glendale

Alexis is quite possibly one of the rudest most unprofessional representatives I have ever had the displeasure of dealing with in a store. When picking up a mobile drink order on Monday 12 July I picked up a brown paper carry bag (easily accessible to customers to grab). She snapped at me in an incredibly aggressive manner saying “you can’t just grab those. They are for our Postmates orders”! Taken aback I told her that I had used them before when collecting mobile orders and if customers weren’t meant to use them they probably shouldn’t be within reach or they should put a sign saying that. To this she became extremely condescending and smug pointing at a sign on the counter (see attached image). Ok Alexis, let’s be very clear about something. A condiment is: a substance such as salt or ketchup that is used to add flavor to food. It’s not a bag. I look forward to hearing from the store manager, Anna with a formal apology for your repugnant behavior as well as a sincere, personal apology from you also. As a loyal customer I do not expect to be scolded and reprimanded like a child for doing absolutely nothing wrong. This is totally...

I came here today for a light breakfast and to sit down with a nice coffee. I wasn’t disappointed!

The staff were really welcoming and friendly and we had a chuckle when I asked if they had any porridge for breakfast. Apparently you guys in the US call it oatmeal?!

So after having a laugh at the differences in English from across the pond, I decided on a Hazelnut Latte.

Both were delicious. The coffee was a lot smoother than big branded competitors which is perfect for my taste, so I’ll definitely return.

They do all different teas as well if you prefer.

The setting is quaint and there is free WiFi if you need to do any work.

They have an app and you can order in advance and collect your coffee from the mobile ordering point which is handy if...

Manager Ana seem to have it together. But they're getting a 3.5 because one of their employee messed up on her customer service. Suggested almond milk on my African sunrise but I didn't like the way it tasted. She charged me extra but never reimbursed me for the difference after I had returned the drink. Since they're redoing my drink to the regular way, I wanted to have my app scanned and she discouraged me from doing that for whatever reason. maybe she didn't want to redo the transaction after returning it. I don't know. Otherwise, the place would have been a gotten a 5 star. By the way I didn't bother letting Manager know this was happening since there were a long line of people. I figured grace is what this employee needed. We all...