Pizza Hut — Restaurant in Goldsboro

I had to leave a 5 star review because of the staff... first of all the food was as you would expect from pizza hut. It was good but nothing over the top. Where this pizza hut excelled was the staff. I ordered online to pick up at the window. The car at the window in front of me broke down. I was stuck as there was a car behind me and I was too close to go around. The employee came outside which was great because my driver's side window wouldn't roll down that day. So she was able to go to the passenger's side. The guy behind me moved so I could get out now and I asked if it was easier for me to park in a spot. She told me to stay there. They brought out my food and I went home. I was almost home when I realized that I didn't get my drinks. I just stopped at a gas station and got some. I called up there and after a huge albeit unnecessary apology they agreed to put a note on them so I could get them the next day. I couldn't be mad as I didn't think about them either. The next day I drove up to the window, my driver's side window was working this time. And they gave me my 4 pack of drinks and apologized again. They take care of thier customers and own up to mistakes... will...

Ordered pizza 10 Nov and was informed that it would be approximately 2hrs for delivery. Just over an hour it claims that my order was delivered. No doorbell ring but I found on my phone a message that it was delivered. I checked the front door and no pizza and no 1liter if Mt Dew. Hadn't been able to contact them yet, so I'll call later today the 11 Nov 2021. Hopefully they will help me with the problem. As of the 11 Nov I called to inquire about the pizza and Mt Dew order on the 10 Nov and got a run around like so many other reviews stating no delivery and received a preprogrammed response of tried to call several times and they cancelled my order even though I got a text message that said it was delivered. I informed the female that I had checked my phone records and no call from them only a text claiming it was delivered. I then was told that my order was cancelled due to a 2 hour wait for delivery. I inquired about the charge and let her know I will be checking my account. To which is no record of them placing the order charge at all. I believe they had no intention of doing my order. I'm removing the pizza hut app and never going to do business with any...

Pizza Hut now uses Door Dash. I finally cancelled my order almost an hour after it was supposed to be delivered. I cancelled it because I did not want old heat lamped food. This was cancelled with Pizza Hut directly over the phone, and then I made a new order, and requested the food to be prepared fresh, and was told it would be. It was not. I could see, taste and smell food that had spent an hour under a heat lamp. I had to cancel it twice because after the first cancellation, the app informed me that a new Door Dasher would be delivering it. I sent my daughter to pick up the new order when I got the third notice of yet another Door Dasher, I spoke to the dasher himself, who was in the process of picking up and delivering an over cooked, cancelled meal. You also changed the pasta dish, and not to a better recipe. Its was dry and the noodles hardened. Of course that could have been the hour + it supposedly did not sit under the aforementioned heat lamp. I do not think I will be ordering from this...