I’m not the one to write reviews on places, but my experience today was truly something else. Unfortunately, this is going to be a long one.

This is my go to crumbl spot, and I have never had any problems ever. I came in today and ordered a 6 pack box. The girl with blonde hair and two braided pigtails took my order and informed me there would be a 5 minute wait for the s’more cookie, which I didn’t mind bc I was only ordering one. So I waited, and saw them put the s’more cookie in my box. Usually at crumbl they call my name and give me my cookies, but I was ignored while I watched people who came after me get their cookies. I didn’t say anything because it was quite busy and I didn’t want to stress them out. At this point I was the longest customer there, and I saw my order on the counter. I wish I would’ve just went up and told them that I see my box, but I was sure they wouldn’t have just forgotten about me. It was very clear I was waiting like the other customers who came after me lol. So almost 30 minutes go by, and a lady who ordered (after me) got a cater box and last minute decided to switch two of her cookies. She chose the s’mores one, but there wasn’t enough left. Instead of telling her to wait like they told other customers, the blonde who took my order took the s’more cookie from my box (which I had waited for earlier) and gave it to the lady.

I saw as she did this, and told two workers that she took one out of my box. I could tell by her shocked face that she heard me telling these other workers. The dark haired girl with a braid was one of the workers I told. She had such a weird attitude towards me. She asked me twice what the name for my order was and I told her my name AND that I see my box and she didn’t do anything /: just ignored me and helped people who came after me. She also took a cookie from my box to give to another customer…like be so for real. It took my sister coming in for her to finally give me my box and inform me that I had to wait for the s’mores cookies 😑 Wasn’t gonna give a review bc at the end of the day, it’s just cookies. But when you have two workers make you feel so stupid, something needs to be said ): I was so patient with these two girls when I didn’t have to be.