Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Goodyear

Called in my order and had a hard time understanding the gentleman speaking, very fast and seemed to have no time for me. I ordered and was getting no feedback or suggestions (unusual) and after a pause I asked if he got my order, yes and repeated it so fast I had to ask again and he said it would be ready in 10 to 15 minutes and hung up - usually I call in and ask that it not be made until I am closer to pickup, never a problem before. So I called back and got the same person, I said I just called and he said "yea", I asked why he hung up before I could tell him when I wanted it made and by then I was disgruntle with his response so I asked to speak to the manager if possible, a lady got on and basically called me a lair stating they have never had any issue with him as he worked from them for over two years and proceeded to belittle me. I said I was surprised by her comments and ongoing belligerent comments that it was not them and I paused in disbelief - her response, that's probably why he hung up, are you still there? She said the pause was too long. I cancelled the order and asked for the owner of the franchise which she did not provide me with Bob's contact info but took mine and said she would let him know. Sad to say, have not heard anything back and now could not possibly order from this location again, never know what they might do since they know my name and information. World, what has happened to Customer Service? I tore up my coupon and sadly will not...

I saw an ad on TV for a discounted 5 meat stuffed pizza so I called and ordered it the same day, the woman took my order, confirmed that it was discounted for a family size for $12. I go to pick it up and they charge me the regular price of $16. Then argue with me that the discount was expired yesterday and that no one told me that it was $12. The staff were all busy not making eye contact with me so no one had to fess up that they made a mistake. I can't believe a place like this, which I have always considered my neighborhood pizza shop, would insist that I pay full price (they could have at least offered to use a coupon on my order, for $2 off) and send me out the door, mad, when they know I was right. I am so disappointed at the way it was handled, I don't know that I could go back there. All over $4. ...

One time I went there, they had GIVEN MY ORDER AWAY. Apparently someone else just walked up to the counter and said they had an order, and they give this guy my pizzas with no further question about it. I had to wait to get another pizza made. They didn't apologize. Only after I complained did they offer me some garlic bread as a mea culpa.

Another time my pizza was burnt.

Another time I showed up and my pizzas weren't ready. I ordered 2, was given a pick-up time and neither one had been started.

The pizza there is ok, and I'm sure there are locations where you'll have a good experience and get your money's worth. This...