Anna's House - Grand Haven — Restaurant in Grand Haven

Was really hoping this place would live up to the hype especially after staying home for so long..alas on the day we visited it was not to be, at least food wise. Glass less empty though, our waiter was awesome, she at least tempered the averageness of what we ordered as I shelled out close to $70 w/tip for a mediocre breakfast. Kid 1 got the chicken and waffles, and while he had good things to say about the chicken most of the waffle and scrambled eggs just sat there. Kid 2 ordered the breakfast burrito, took a few bites and was done, said all she tasted were green peppers, it looked like the eggs, peppers and onions were all mixed in advance. At this point in a longer than typical review you're probably judging kids 1&2 as hyper privileged food elitists..but not so! They are both 'little pits' that can and will devour anything in terms of good food..we rarely leave a restaurant with a to go bag as they can usually polish off whatever they order, just not today. The Mrs. got an omelette with sausage gravy on it but thought the dish overall was pretty bland, especially the gravy, the omlette also had chunks of cutup sausage links in it which was unsettling for some reason. I got the corned beef and hash which was really..different? Instead of shredded hash browns Anna's takes what appear to be cut up french fries and mixes those with the corned beef. And it's not even the main part of the dish..my plate was mostly covered by two eggs and toast with the hash tucked into a small corner of the plate as if it were an accompanyment / side item. Hoping it was an off day but when everything one orders misses the mark you...

We are locals and loved that another breakfast place was opening. We’ve given chance after chance after chance. The servers are all sweet and fo their best in my opinion. The managers don’t ever interact with customers and don’t come over when something is wrong. The following are things that have happened on different trips to Anna’s house. Again, we’ve been here a lot and keep trying to give them the benefit but enough is enough. Asked for gluten free items and got served regular. This is the biggest issue I have. They pride themselves on having a separate allergy kitchen but then serve us (my mom specifically) food that got her very sick!!!! On another trip there was hair in our food. Not just one hair - multiple hairs. Another trip there were egg shells in my dads eggs. On another trip the waitress was excited to share that the manager was on kitchen duty so there would not be any food mix ups. Well our pancakes came out so burnt we couldn’t cut them. They were rock hard- when we asked for new ones they said oh it’s cause the staff is overwhelmed with too many orders. Either way - if you burn the food remake it. On another trip I bought a gift card and when I tried to use it they said you can’t buy a gift card and use the gift card on the same day, lol! The management - like usual was confused and unaware on how to fix things.

On each of these trips we paid full price for our food and never once got an apology from management. I don’t know how they are going to keep this up, sure vacationers may still come but us locals are sick of it. We want good quality...

A tale of a 5 star experience and my 1 star experience all within the same week. Let me say it's all about service and food prepared as ordered. On my first occasion Stacy - our waitress - greeted us and provided 5 star service. She took my order of a big breakfast and coffee. The food was well prepared and hot. Stacy returned to our table several times to ensure all was well. In fact, I recommend Stacy train all the waiters and waitresses. First visit 5 star excellent. Today was just the opposite. I will not name my waitress, but can say she had other distractions than providing good service. The waitress was prompt to provide a drink and take my order. Fifteen minutes later a back-kitchen staff brought my big breakfast. The waitress didn't check back to ensure everthing was satisfactory until the manager came to my table after getting his attention. My order was missing an egg and bacon, butter and the hash browns were dry and cold (although I did not ask for replacement). The waitress stopped by to clear the table and went to get my bill. This took about 10 minutes to complete. All this led to a 1 star rating. It all comes down to great versus poor service and the cook in the kitchen. Hopefully the consistency improves over time as the restaurant has been open two weeks. The overall rating is 3 stars but ask for Stacy if you want 5...