Wendy's — Restaurant in Grand Rapids

I am not sure what was going on with staff on 6/2 at roughly 7:30pm, but we walked in, entered the line to order and there wasn't anyone to take our order. There wasn't a customer in the restaurant.

The workers making the food didn't say a word to us while we stood waiting for service. There was only 1 car in the drive thru but the workers still did acknowledge us.

After about 3 to 5 minutes of standing there, all of a sudden, another employee showed up behind us from the waiting room. Employee proceeds to take sweet time to wash hands (glad for that) walks to register and asks to take order.

I could hardly hear employee who talked in monotone quiet tone thru the ordering process and looked at personal cell phone several times during order. I had to ask employee to repeat as I could not hear or understand what was said. While waiting for food, employee who took our order leans against the wall and looks at personal cell phone after handing out drink cups.

We proceed to drink machine which desperately needs syrup added as everything tastes horrible but I am not even going to complain. I already feel like we are an inconvenience to staff.

We receive order with extra drink and incorrect frosty flavors but we received order quicker than expected.

I am sure it is not easy to find good employees for fast food restaurants but as expensive as they have become, they should start thinking about how staff represent the image if they want...

I went to this Wendy's Saturday night at 10pm. The person taking the orders thru the drive-thru was extremely loud and abrupt. I ordered a Dave's double meal medium sized and wanted a frosty. I was told that the frosty machine was already down foe the night. I thought that was kind of weird since they didn't even close for another 2 to 3 hours. So, I said fine just give me a strawberry lemonade. Mind you I was the only car there. I pulled around to pay, this was the first time ever I had the food thrown at me while I was trying to pay. I then watched the lady trying to remember what I ordered to drink. She then gave me a Strawberry Minutemaid, ( which was so watered down I threw it out). The food was just ok,the fried were just warm, the burger was not even hot enough to melt the cheese on the top patty. To say I was disappointed would be an understatement. I have never had such bad service anywhere in this country, and I travel a lot. I will probably not be returning to this location, which is sad because it used to be one of my go to locations for a good...

Whoever was working the drive-thru on September 22nd at 4:30 in the afternoon is rude as hell. This man did not say hello or goodbye or thank you or any kind of actual greeting or closing. Furthermore they forgot my drink. when I asked for the drink they argue with me about it. And even then when he passed me the Coca-Cola ordered he didn't say a word he just glared at me. This comes even after having to repeat my order 3 *because he could not understand that I wanted a number one. While the drive-thru window was open they were employees cussing and swearing using the f word a great deal, and the young man who served me and another young man were throwing empty cups at each other. I am very disappointed that I restaurant would allow such Behavior as this. I am assuming that there was a manager on duty and why that manager did not control the situation I...