LA Burger — Restaurant in Grapevine

Recently had an awkward and bad experience with LA Burger in Grapevine. I have door dashed with them multiple times and been to the location as well since it is relatively local. I called a large order into the establishment while driving into grapevine. At the end they requested we pay over the phone. Since we were only a few minutes away I would have preferred to pay in person. Before this could be explained over the phone, the person taking the call cut us off and did not hear how close we were. I understand that larger orders should be paid for before so that if the customer does not arrive to pick it up, the food does not go to waste. The person on the phone kept cutting us off so I requested a refund and the person asked me to come inside to explain why. When I entered the location the owner was there with the person who took the order. After explaining I wanted to pay in person because I was so close and agreeing I understand the pay first policy, I was canceling the order because the person on the phone kept cutting me off. At this point I was called crazy, part of a conspiracy, and mocked by the person that took the order. When I said I just wanted a refund and to move on, the person explained I just wanted an apology and to belittle them. The person then came out from behind the counter, got down on their knees and crawled into me all the while exclaiming “I apologize! I apologize!” And ramming my upper leg area. I asked to not be touched and the person said that they accidentally fell into me. They then said I was insane for thinking I was touched. I took the refund and...

I am always on the lookout for amazing burgers, high and low. When a burger restaurant makes it to the Dallas Observer's top 100 in Dallas without being in Dallas proper, i feel an inclination to pay them a visit.

I arrive to an empty store the day after Christmas and order the K-Town, curly fries at the cashier's suggestion, and a fountain drink supplied by Stubborn brand.

The sodas threw me off, in a great way. Pineapple cream, black cherry with tarragon, lemon berry açai. These aren't flavors for the generic American palette but they are each worth their weight in gold.

I wasn't lied to about the curly fries. Crispy outsides with fluffy insides, brilliant Cajun spices adorning. Even better with the sweet ketchup provided.

The K-Town was actually very good. The kimchee actually complimented the burger very well and blended the jalapeños in better than most normal Texan builds. the patty was well-seared and medium well. The bun took all of the punishment admirably, even better than many similar or better restaurants.

Overall, I would absolutely return to try these other burgers and sides, maybe just for the sodas. I definitely recommend visiting at least once. 5/5

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As a seasoned food critic, I recently visited LA Burger in Grapevine Mills, Texas, with high hopes of indulging in a succulent burger experience. However, my experience was anything but delightful.

My visit began with an extended wait time as I witnessed several customers struggle to place their order with the cashier for a staggering 15 minutes. The cashier seemed preoccupied with making milkshakes and didn't acknowledge the customers.

To make matters worse, when the customers finally placed their order and paid, the cashier overcharged them for their drinks. When the customers asked for a refund, the cashier refused to comply, leaving them feeling frustrated and dissatisfied.

The low point of my visit came when the cashier started throwing food and drinks at a customer, creating an uncomfortable and unsettling environment. The level of unprofessionalism was utterly unacceptable and left me questioning the hygiene standards and overall quality of the establishment.

In conclusion, based on my experience at LA Burger, I cannot in good conscience recommend this establishment to anyone. The level of service and unprofessionalism exhibited by the staff was unacceptable, and I was left with a bitter taste in my mouth, both figuratively...