Domino's Pizza — Restaurant in Grass Valley

They get 5 stars for my last experience. The food is always Domino's obviously my family eats it, so... I do love the sandwiches. Anyway, the week before this experience my delivery order took 2 hours, and I live close enough for that to have never happened before. So the next week I decided to use my free pizza coupon I recieved because of how late my order was prior. I found out, while there, it had to be ordered online and was delivery only. Delivery is a $6.99 charge. Might as well wait to use that one. I ordered something else( but that's niether here nor there). I was slightly miffed because of the coupon restrictions. I feel Dominos should have just refunded $7 that night and not given out a free pizza coupon. I do hope Dominos pays the delivery drivers, and pizza makers a significant portion of that $6.99 per delivery. I'm sure they got yelled at by plenty of hungry angry people that night. They were severely understaffed, and then again the next time I went in. The delivery driver was a gal and still maintained a positive attitude. The guy, Vaughn, upon my in-store visit was patient, and good hummored, with my stupidity trying to figure out my coupon. The reason I remember his name was because I was in there for a bit. I do remember what the delivery woman looks like though. My point here is the personality of your staff saved the day both times. I know Domino's is a corperation, but I sure hope you compensate your employees dedicated work. They deserve it for helping...

I was so disappointed with my experience at dominos, it was an absolute nighmare. I called my order in (a large pepperoni and a small cheese pizza) simple enough right apparently not because when I spoke to the employee Marianna she obviously wasn't listening to my request as she proceeded to rush me off the phone with out a time frame when it would be ready or a total which I had ask for she wasn't only rude but very unprofessional, so when I arrived to pick my pizzas up about 30 min after I ordered I expected maybe a little wait but not to be completely ignored and waiting for an hour just to get the complete wrong order as I waited I observed serveal employees not wearing hair nets nor gloves and I saw Marianna the one that took my order I was appauled by her complete lack of respect for her job th guest and herself as she came walking in from a make out session right in front of the store with a obvious druggie boyfriend she proceeded to go behind the counter and get right to Makin pizzas without washing her hands yuck.... Never again will I even walk by that place.. get it...

Amazing service throughout every aspect, from being greeted when I walked in, the online ordering, fast and delicious food, everyone with a smile on their face, all the way down to the gentleman that asked me to drive safe, or when I ordered online, the delivery driver "Joe joe" who, not only showed up right after I got the notification on my phone saying my pizza was being checked to make sure it was perfect, but he made sure I had plates, napkins, cheese and peppers, and even cups! He was definitely one of the best, fastest, and funniest delivery drivers I have ever gotten the chance to meet. ... I have been seriously impressed with how great this place has done since they were crazy enough to put a Domino's in a small rural town like this... thank you guys for the awesome experience and bomb pizza! You...