Subway — Restaurant in Green Bay

Worst visit ever. I have been going to this location for about 8 years. This was my worst experience. Staff initially had a little attitude. I ordered 2 foot long subs, I asked for steak, said he had enough steak for a 6 inch sub only. I then asked for half steak and half roast beef then, said he cant do that cause I am using a coupon and roast beef is more expensive. I went with all roast beef since he wouldn't accommodate. If roast beef is more expensive than steak then why didn't he do it? I feel there was some serious dishonesty during this interaction. Also on one of my past visits I was told I couldn't use a coupon on steak as the Manager told them that. I do not trust he was actually out of steak, why would I trust them at this point. I think he just didn't want me to get a steak foot long and use my 2 for $13.99 foot long coupon. Next I asked for rotisserie chicken, he said he was out of that too knowing I had a coupon. I did a google check and it shows that roast beef and rotisserie chicken are two of the more expensive items at Subway, here is the google quote "In 2020, Subway made the unpopular decision to stop selling both roast beef and rotisserie chicken, reportedly because they were the two most expensive meat toppings on their menu. The menu cuts were a big flop, though, with angry franchisees and customers flooding Subway with complaints, 27, 2023 " I then got to the vegetables, he said they were out of lettuce. I think they should have signs up saying we are out of these items temporarily, otherwise this seems like a horrible experience for customers, to get through their sandwich building and being told, hey we are out of lettuce (one of the more important items on a sub sandwich), Couldn't the manager or franchise owner go and buy some lettuce. I have worked in retail for over 30 years and I would buy stuff if we were out to be able to take care of customers. This was my most horrific experience with Subway. The employees gave excuses saying they didn't get their shipment yet and they are very busy as they are open 24 hours. This seems like a huge miss for customers. I was a District Manager for a company and I had let Managers go for that level of incompetence. You would think whoever is in charge of ordering and they run out should be fired or disciplined as this can cost you customers and lots of money. I will not be going back to that location ever again. I will find a new one. There are lots of subways, cousins subs, Jimmy John's and Firehouse subs around. At the end of this horrible experience, the 2 employees were a little better, however they didn't try to make the...

Went here on Sat 6/24/23 around 12:30/1pm.

I have not been to Subway in a long time and it was a very hot day and I was helping a friend work in her garden. We had to run some last-minute errands and just thought we would stop in and have a sandwich and dine in.

What I like about the subway is well first I noticed it’s open 24 hours a day. I also noticed it was well staffed, and the inside of the store was very clean.

The staff was fast and efficient and both employees made my sandwich exactly the way I wanted it made.

Plenty of seating, located on the inside easy access to parking bathrooms were clean. Everything looks spotless on the inside.

Food was all very good and fresh. I had a spicy Italian along with a glass of ice water and a bag of chips.

Staff was all very professional, wearing clean uniforms and very helpful because like I said it’s been along time since I’ve been to a subway I would highly recommend this one. It’s very clean. It’s located in a great spot where there’s a Lotta food choices but if you’re in a hurry, they do have a drive-through as well and everything was very fresh.

Until the next review,

Steve-O out!

Updated: went her for a to go order and dine in as well on Monday 6/26/2023@3:15pm:

Updated, got coupons from Subway in the mail after I paid full price for my sandwiches the other day. I had to go visit a friend of mine that lives near the subway, and had to grab some sandwiches and had to dine in again… Or two people working there were doing a great job stocking up the two lines for sandwiches. I ordered a foot-long meatball and then I’m Italian sandwich bowl foot-long I had a coupon for buy one get one free with a drink so I sat down and ate half my sandwich why I was here place is still spotless staff that is working very friendly just as it was on Saturday. It’s a good restaurant very clean. Very polite. If you want a little extra toppings or you need to clarify some thing they’re very...

Where do I even begin?!

We placed our order online and was given a time to pick it up. I arrived and waited patiently in line because there were a few people ahead of me and because I was under the impression based off the email confirmation I received that our sandwiches would be ready for me to pick them up, I didn't mind waiting a couple extra minutes.

Boy was I greatly mistaken.

An employee asked me if I was there for an online pickup and when I said yes, he called me by the wrong name and I was told that someone else must have grabbed my bag by mistake.

Now, I completely understand that people make mistakes, and I was even able to overlook the rudeness of one employee who asked me to remove my mask because she couldn't understand me when I had to replace my sandwich order, (although to be honest, that upset me because I felt more comfortable with the mask on and felt like maybe others around me would too) but there was no mistaking the conversation that I heard between the employees about how if the person who took my sandwiches brings them back, they would just keep them and bring them home. I don't know Subway protocol when it comes to that sort of thing, so I didn't pay too much attention to it. I just wanted to get the sandwiches I paid for over an hour ago and feed my own family.

The employees were very apologetic and it was greatly appreciated, but I must point out that on one of the sandwiches, parmesan cheese was requested and the employee informed me that she had put it on, but in reality, she didn't. We overlooked that missing ingredient, but in the process of making the same sandwich, green peppers were asked for and she put jalapeño peppers on it instead and when it was brought to her attention, she made the comment that they are green peppers.

Yes, everybody makes mistakes, but my goodness, this experience was by far, one of the worst...