Jimmy John's — Restaurant in Green

I purchased food for my offices including physicians nurse practitioners and clinical partners on 6/13. The sandwiches were not labeled so we had no clue which sandwhich was which without opening and I orderd certain ones to accommodate people that could not eat certain items. They forgot to give me the pickle jar and potato salad so another unconvience I had to go back up to the store to get the items that I already paid for that they forgot. Not to mention that we were on a time limit because my doctors had to drive an hour plus away for training. Not one did the manager come up and apologize. Not one we did they mention or offer even a free cookie and we gave a tip. I did not even have them delivered I went and picked up and did in store not curbside side saving the store time but I will more than likely not be back. What if I was not close enough to come back for missing items. Then when I came back they stuff two large containers in a bag that a sandwhich should have been in. Terrible customer service. I am a supervisor myself and would never give this type of service without rectify it. You never know who your serving so customer service should bee great...

Walked up to the counter to order (2) combo meals, the person taking the order at the counter somehow calculated the order total to be $47 and change. After I mentioned that was too high she somehow revised that order total to $40.00 even. This again seemed like too much since each combo meal is $10-12 each. I politely asked her to explain how my order could possibly add up to be $40. She wouldn’t look at me and acted like I was wasting her time by questioning my order total. After some review she was able to revise the order down to $27.80. It was very suspicious and I wondered if she was adding a tip to my order on the computer, she blamed it on a “computer issue” I asked for a receipt but there was none in the bag when I checked...

When someone asks for extra mayo, put extra mayo.

Look, I like the sandwich, but I am getting tired of the mayo being literally no different when explicitly asking for more mayo.

Maybe it is because they put it on the bread first and it soaks in regardless based on the "extra" they add. Account for that and put more.

This is not a "this location issue", but this location is where I ordered last.

I'm not sure if I have had an extra mayo request actually be fulfilled at any jimmy johns in the area.

And its not like I'm looking for a mayo soup. The sandwich is still slightly dry, which doesn't occur with a homemade sandwich (even if you spread the mayo on the bread first).

If possible, I am going to start leaving a low review each...