First Class Luxury Lounge GSO — Restaurant in Greensboro

While this restaurant has a promising vision, its operations and service fall short of expectations. Labeling it as "first-class" is a stretch, as my experience did not reflect the level of service one would expect from such an establishment.

My family gathered from various states for an event, and coincidentally, it was one family member’s birthday. To celebrate, we booked a birthday dinner well in advance, reserving four tables under different names, all scheduled for 8 PM. One reservation, for eight guests, required a $100 deposit. Ultimately, we only needed three of the four tables, but upon arrival, the restaurant appeared unprepared. While one table was seated immediately, the remaining two—one for eight and another for six—were left waiting for 20 minutes, despite the restaurant not being at full capacity. There was little to no communication regarding the delay.

Once seated, two of our tables were promptly served, while the table of eight—where I was dining—was inexplicably served last. Although we provided our drink and appetizer orders, the server refused to take our food orders at the same time, explaining that the kitchen would be overwhelmed. I attempted to order a Moscow Mule, which the bar was unable to make, and another guest requested soda water with her drink, which was unavailable.

When our meals finally arrived—after more than an hour—we were given plastic forks but no knives. I was unable to cut or properly enjoy my dish, and my frustration reached its peak, prompting me to send the meal back. Everyone in our party thought the food was underwhelming but we were so hungry everyone ate without compliant (except myself). By the time we left the restaurant, nearly two hours and 45 minutes had passed since our reservation time. We had post-dinner plans, but the disappointing experience dampened everyone’s spirits.

Beyond the delays and disorganization, the service was average at best. The staff was not particularly welcoming, and our server could have done a better job communicating. The ambiance also lacked refinement, with a speaker placed on the floor instead of a built-in sound system. Meals were served on plastic dishware, and even basic drink options were unavailable. After paying a $100 deposit and reading the rules and regulations I was expecting a first class experience and that we did...

I want to start this review off by saying that the level of unprofessionalism that I just endured is absolutely crazy. My friends and I made reservations for the restaurant weeks ago. We arrived at 2:00PM (the time of our reservation) just for it to be a line outside. Everyone that was standing in the line had reservations as well. So after waiting for 40 minutes we were seated.

Once seated our waitress came up to the table and essentially said they were going to have to wait on drinks due to there being no clean glasses. We agreed and placed our order for food and let her know what we wanted to drink so that we could get them once there were clean glasses. It took them forever to bring us anything to drink and once we got our drinks we barely got refills.

Now onto the food situation. It is important to know that I and I alone received my egg rolls before anybody at my table received any of their food. After speaking with the manager she said that the egg rolls are essentially appetizers. Which is not indicated anywhere on the menu. My friend received her potatoes and bacon before her main food was brought out. When I say that the food didn’t come out nearly at the same time I mean that my egg rolls were on the table 1 hour before anybody else got their food. They also don’t seem to have a system to bringing things out because things are often forgotten.

Time situation: As indicated in the beginning we showed up at 2 and did not leave until 4:50pm. Two hours and 50 minutes for cold waffles, cold sides, non refilled drinks. However, I am not the only person who complained. There were so many people complaining about the service. Including tables who got up and left.

You are probably wondering if I spoke to a manager. Yes I did. They gave me around $7 off a $70 bill and then put gratuity on the bill. Oh and they gave my party of 5 three shots of house tequila to try and make it better. Which I left on the table. I believe in tipping but I believe in getting what you pay for and to me the service doesn’t match the pricing. You can get a better and cheaper meal at...

My party and I (of 5 people total) had a 2pm reservation. We arrived to the restaurant around 1:45pm to a line of people out the door who also had reservations. At this point, we could tell that they were backed up, but we were never told this or notified from any member of the staff. We waited around an hour to be seated, without anyone greeting us or making sure we had arrived or anything. Waited for over an hour to be seated. Once we were seated, We noticed that people after us receive their drinks before we did. It took around 30 minutes for us to receive water, while it took an additional 20 minutes to get water refills upon request. Our food order was taken when we sat, which was at 3:15 or so (over a hour after our reservation time). We did not get food until 4:15/4:30, in which our sides came out before our main course. Our main courses was also cold. I was offered a fresh new plate, however it never arrived until we had already paid and were walking out the door (to which i respectfully declined). Our waiter never came back to check on us during the long waiting time as well.

With all of this, we asked for a manager to speak to - in which the owner came to hear our complaints. We were offered free shots - in which we only received 3 shots, and we were an apart of 5 people all sitting together (were we suppose to share the shots?). Needless to say we did not drink those shots. They however were “generous” enough to give us a discount - however it was a total of $4.17 off my check, while one of the people at the table’s discount was $1.70.

Overall, it was a horrible experience. Only 1 staff member was actually very sweet and kind, I wish I would’ve gotten his name. The tables beside us and all throughout the restaurant had complaints as well. 0/10, would...