Gate City Sports Grille — Restaurant in Greensboro

A few hints to J Butlers' from someone who used to work in the restaurant industry: When there is a giant concert for several nights a few miles away, have more than your normal Sunday night staff working. Also, don't ignore someone at the hostess station for 15 minutes, walk over, tell them you just need to clean a table, have someone else walk over and claim it's a 20 minute wait and then have ANOTHER person (a manager!!) walk over and tell us it's a 45 minute wait...especially when there are multiple tables open.

My shrimp salad came out with a few overcooked popcorn shrimp thrown on some bagged salad without any extras. The waiter was in such a rush, he threw our food on the table, spilling my dressing, my husband's dressing, and my friend's chili (which she sent back because it looked like it had been sitting out for a few hours).

We never got our waters refilled and my husband had to stalk our waiter at the bar to get us our checks. The waiter looked at him, ignored him, and walked right past him to another table. When he finally did show up to our table, before we could say anything, he took my husband's hardly touched food before he was finished with it! I had to yell to have him bring it back.

Never again. Not when there is a Ham's down the street that never disappoints or 10 other restaurants that won't act like we're a bother when we show up with...

In terms of restaurants connected to hotels, I expect decent food with passable service with higher than merited prices. I went later in the evening and picked a seat at the bar. I was promptly greeted by a cordial server, Lois who took my drink order. I will say this, Lois was very attentive, even anticipated what I may want. She was more than I expected. The food was about what I expected. The fajita salad was mostly iceberg lettuce. The pico wasn't very tasteful, but overall the salad worked. The best part of the salad was the steak which was flavored well (maybe too much for others, but after a full day of work and travel, I appreciated it) and actually cooked medium (ok maybe a little medium rare). Three stars is about what I expect. Lois, especially, and the steak bumped it up to...

Horrible Service! My husband and I took our family of 9 out to dinner here and had the worst service! After drinks and appetizers we waited almost 2 hour's for our food after putting the order in! My husband finally found the waitress and asked what happened to our food, she responded "let me check' . The waitress comes back and states "the order wasn't back there and she would have to take our orders again". If it were not so late in the evening and my husband and I didn't have guest's we would have certainly walked out after the first hour. Trying to salvage the evening my husband asked for a manager who came to the table and took our dinner order a second time. By then it was over 3 hour's from...