Red Crab Juicy Seafood — Restaurant in Greensboro

Totally unacceptable I paid $20 for a $6 bowl of dry noodles and I have proof!

I'm currently in the hospital and have been for 3 days now with no food. I have sickle cell so my stays are always for days sometimes weeks at a time. I went out on a limb and decided to try door dash after seeing SOME good reviews, and at this point I was desperate to eat. I found my fav. restaurant "RedCrab" and ordered G5. Shrimp Pasta. Being the skeptic that I am, I even called RedCrab personally to verify that my order was entered correctly and they confirmed that it was, which was not true (by a long shot) and they even sounded frustrated that I even called to question them in the first place. (Red Flag #1).

Fast forward about 20 min later I get notified that my dasher is pulling up so I call Lamont(the dasher) and my call is forwarded twice then he finally picks up and says "I gave your food to security and I'm leaving out now, but I can wait." Even though I put in the instructions for dropoff, "please wait and message me when you are downstairs so I can send my nurse to meet you and get the food". I also texted him the same exact instruction for dropoff as well and he even responded back "ok I will". (Red Flag #2).

So after buzzing my nurse, she meets Lamont or who should have been Lamont, downstairs in ER to grab my food. I get my food and open lid to find just a bowl of dry pasta with NO shrimp in sight. I call RedCrab and tell them my issue and they say there is nothing they can do to rectify the mistake that they made and to take it up with door dash and that they only get paid a small percentage of the lmonnney from orders made through the merchant, which sounds bogus. (Red Flag #3).

I was put on hold and then placed with a manager, who also gave me the same rhetoric as if they're reading from a script. They even acknowledge seeing my online order and the total paid by saying "yes we see the mistake on our end, BUT!" By this time im fuming and am just too exhausted to do the fake retail dance where they act as if customer service is their top priority only to follow-up with a big fat "screw you, we have your money already, take that"! (Red Flag #4)

So I consult DoorDash and they want to give me $17 worth of door dash credits to use when the service DIDNT EVEN WORK the first time I tried it. This is why I have trust issues especially with online ordering and delivery.

(Final Thoughts) Order from here at your own risk!

I wont be returning to RedCrab again, which is sad because I eat there every week sometimes twice and my kids love it! I had even established a rapport with the male manager/owner who has locs (Kevin I believe sorry if I'm incorrect). I'm not sure if he still works/manages this location or if he’s managing the pyramid village location full time. Nonetheless, he goes above and beyond for his patrons, please...

We recently had the pleasure of dining at Red Crab, a seafood restaurant that’s been generating buzz around town. Red Crab promises fresh, high-quality seafood and a warm, inviting atmosphere. After my visit, I’m happy to report that it largely delivers on these promises, though with a few caveats.

Ambiance: 3/5 Red Crab boasts a charming nautical theme that’s in need of updating. The interior features a lot of TV’s that just display the TV menu on repeat or a repeating roll of pictures of seafood or something. There was also a TikTok being recorded really loud and no one seemed to acknowledge the issue. So I guess the only drawback was the acoustics; during peak hours, it can get a bit noisy, and the managers don’t seem to mind. I think they were dancing at times.

Service: 5/5 Our experience with our server, Harley, was outstanding. From the moment we were seated, Harley’s professionalism and warmth were apparent. She greeted us with a friendly smile, took the time to explain the daily specials, and offered thoughtful recommendations based on our preferences. Her knowledge of the menu was impressive, and she seemed genuinely passionate about the seafood offerings. Harley was attentive without being intrusive, ensuring that our glasses were never empty and that any special requests were handled promptly. Her cheerful demeanor and efficient service truly enhanced our dining experience.

Food: 3/5

One minor disappointment was the seafood was over steamed.; The Crab was rubbery and hard to open, even though Harley gave us all crab crackers. The shrimp was rubbery and dry. The corn was shriveled and the sausage and potatos were a bit underwhelming. The Managers need to be watching the kitchen more closely during the rush, but I get the attraction of the Tiktok craze!

Overall: 4/5 Red Crab is a delightful addition to the local dining scene, offering a pleasant mix of fresh seafood and excellent service. Harley’s exceptional service was a highlight of the evening, making our visit memorable. While there are a few areas that could use improvement, particularly with side dishes, the quality of the seafood and the overall dining experience are well worth the visit. If you’re in the mood for a seafood feast and a welcoming atmosphere, Red Crab should be...

Okay, just want to start off by saying the food was delicious, portions were solid for the price, and the service of Yessenia (server) and Destiny (host) was top-notch. They were incredibly friendly and welcoming, especially as I was new to the place and had a few questions. I would go back for all of that, and send my friends and family over.

However, there was something that left a serious poor taste in my mouth, and that was the manager on duty this evening. While I did not catch their name, they were wearing a red sweater. Their actions (or inactions) left me uncomfortable and disappointed - for a significant portion of my meal (I’ll say, easily 30 min), they stood in the walkway between the bar and main dining area, arms crossed, watching and giving orders to all of the staff in cleaning. Not once did I see the manager step in and support, instead just calling out and naming additional tasks for the front of house to complete. Now, I understand that a restaurant must be clean and that delegation is important, but eagle-eyeing your staff in front of guests and choosing not to support with cleaning your own restaurant isn’t a good look. I was also surprisingly disappointed to watch/listen as this manager called across the restaurant to either critique something being done or tell the staff member another task - instead of walking over and talking directly to the staff member. Finally, on top of the manager clearly demonstrating that their time was best spent surveying the room, not once did I see them stop at any table to check in on the diners. I suppose I could’ve understood choosing not to clean if instead they had stopped by my table once in the five times they passed me to remind a staff member to do something (or any other front of house managerial actions), but I guess that wasn’t a priority. Disappointing and not a welcoming environment that I would be excited to...