Jake's Diner — Restaurant in Greensboro

I wish I could give Visions ZERO stars. The lack of professionalism and incompetence that I've dealt with amazes me.

Initially, when I paid for a tasting with my mom and mother in law, the food that the chef served us was cold and lacked presentation. I was ready to walk and find another catering company, but instead I chose to be transparent with Michele, the general manager, and the chef. I told them I HATED cold food because it impacts the taste, and I also shared with them that presentation meant a lot to me on my wedding day. Both agreed to try it again and about 25 minutes later, the food was much better. I felt good about everything when I left and proceeded with paying for catering in full for 190 people excluding about 10 small children.

On my wedding day, I was expecting everything to be the way they promised and instead I felt scammed. I felt like the chef and Michele had lied to me about what to expect on my wedding day. My food, that I was served, was cold, just like at the tasting. I figured it was because we had been back and forth talking and taking pictures, so I physically walked to the food room, and was stopped and asked “how I can help you?” I explained that my husband and I were there to get more food because ours was cold. With attitude, the director/on site management from Visions replied “you’re out of food because your number is over about 30 people”. I knew that was a lie! I only had 200 seats in the venue and one table was a child table with toddlers who ate bread and picked off their parents’ plates.

It immediately stressed me out that the food was gone 15 mins into my reception, but then I looked over and saw mac and cheese mashed potatoes, London broil etc and I wondered why she told me everything was gone? I went to my director and he made it very clear that my first set of guests plates were packed with food, then of course when the second batch of people came, they ran out of food. While guests were in line they noticed burned Mac and cheese and requested another pan. They were told, another pan wouldn’t be put out until that one was gone.

Servers were great attitude wise, but they over-served my guests and caused a shortage. My plate that I was initially given was packed too, so I know that’s why we ran out. The on site manager was reportedly rude to guests including my grandma and my mother in law and her husband. It was extremely embarrassing to have people tell me that the staff threw their food away while they were still eating. Then, they weren’t allowed to get more food. On my plate, I saw burned Mac and cheese and the London broil was over cooked. There was no au jus like I paid for and requested. The mashed potato bar was pitiful with imitation bacon bits, and shredded cheese. I wanted chicken breasts and my guests and I were served tenderloins. It just disappointed me and stressed me out on one of the most important days of my life. On top of that, the on site manager kept coming to me and reporting things to me as if I could do or change anything on my wedding day. It honestly felt like it was her first time doing it.

Visions failed because the chef burned and over cooked food and still chose to serve it to my guests. Staff packed plates instead of giving serving size. Then after I tried to express my concerns, I was ignored.

Prior to giving visions over $7,000, I had no problem getting in contact with anyone. Since my wedding, it’s been hectic and stressful trying to relay my concerns and come to a consensus about how to fix it and to this day NO ONE has returned my calls or emails including the owner, Karen.

DO NOT...

We had quite the adventure with Visions Catering. We chose them based off of affordability; they had a "special" going on when we were planning. The first experience with them was great -- we met with one of the management staff and she answered all of our questions. Unfortunately, it was downhill from there.

We scheduled our tasting after we had already booked because we were planning a wedding mostly remotely...and in the middle of COVID. When we arrived, they acted odd and questioned why we were there for a tasting (even though I had explicitly told them in my e-mails we had just recently moved and that we were doing our tasting after already booking). The tablecloth had crumbs and spilled drinks from the previous tasting. The food was pretty good on the bright side, but the cleanliness issue didn't sit well with us. We were also told we couldn't pick out our linens that day which was previously unclear (we were told otherwise when we signed our contract).

At our linens appointment (I booked a few weeks out and even confirmed!!), the manager opened the door and looked at us surprised. She wasn't prepared for us and didn't have anything ready. We were fine to wait for her to get set up, but she 100% did not remember(?) or know(?) we were coming. Another red flag and we were getting paranoid. I think that multiple people respond to their e-mail account and don't have the best communication.

When I confirmed my final number attending our wedding, they addressed me by "Angela" and not "Allison."

Wedding day is here!! Yay! I made a specific timeline ONLY for them because I wanted to make it as easy as possible on them and the venue. They showed up on time and the food was very good! The grilled cheese minis weren't what we expected, but we didn't try those at our tasting so we think that was our own issue. Anyways -- at cocktail hour they came up to my mother and told her that they only had one bottle of Chardonnay left. I had EXPLICITLY told the manager that my friends and family don't typically drink moscato-esque wine and they'd likely go for the classics. My mom had even said multiple times that she just didn't want to run out of food or drinks. The bartender had to run to Food Lion for more wine.

Towards the end of the evening, the event coordinator from Visions came up to me and told me that they had to leave (their contract had ended...so they needed their table cloths back). Maybe this was my fault, but no one told me that they had to get their tablecloths back that evening and that they'd suggest to take them off while guests were still sitting at tables and having a fun evening (dancing, chatting, etc.). I had sent them the timeline with specific times on it and asked for their approval/understanding, but I guess it wasn't reviewed. I asked them not to take the tablecloths and to please wait, which is what they did. I'm grateful for that.

I'm no pro wedding planner by any means, but my husband and I really didn't have the best experience. The chef is sweet and the staff is very nice... there are just some logistical...

I hate to leave this review because I don’t want to upset the people who hosted this wedding, but I have. We recently attended a wedding on April 13 and Visions Catering had been hired for it. The hosts of this wedding we’re completely embarrassed and I felt terrible for them. The wedding itself was beautiful and so was the venue! The tables were set beautifully. We were kind of taken aback at the really cheap silverware that was used with a beautiful table setting. We were supplied with a menu at the table and we were quite excited because it said we were having petite filet mignon and parmesan crusted chicken breast. Sounded awesome to me! But that is not what they delivered. There was some type of unrecognizable, old, over cooked mystery meat slapped over top of our plates. It looked disgusting! It looked like some thing from a high school cafeteria, but worse. My husband attempted to cut it, but it was so tough and he decided not to eat it. Nobody at our table ate it and our table mate had them all wrapped so she could take them home to her dog. The chicken was extremely dry and had apparently sat out for a while. I did eat the green beans and some bread. I think one of the worst parts was that they gave the bride, groom and the bride’s parents the filet, hoping that they wouldn’t notice the mystery meat that was delivered to everybody else. I would be absolutely mortified too, if this happened at my daughter’s wedding. Other things happened too. We never saw a single appetizer and we went looking. When I asked for ice at the bar, it was quite an imposition for them. They were also using a garden hose to supply water to everyone. I am writing this review to save somebody else embarrassment. This caterer is atrocious! I still can’t believe what they served us and how bad it looked. I feel really bad for the bride, groom and parents because they were really upset and embarrassed by what this caterer did. You only get one wedding day, don’t use this...