Topgolf Greensboro — Restaurant in Greensboro

We have been several times since they opened. There was something negative every time, but we shrugged it off because the positives significantly outweighed the negatives. Some of the food is really good, but most of it is just okay, but with as much as they charge I feel it should always be really good as a baseline.

I took my two sons Monday, August 4. We ordered lunch while we played. The young lady that took care of us was very kind and she is the only reason for the two star rating and that I may consider going back.

I usually setup everything in the app prior to going, but we were going after a doctor appointment so we decided to just walk-in when we got there. When we walked in the main door, there was only one person working at the check-in station. She was working with one family with a second family waiting. My son's and I stood in the middle of where two lines would form if there had been two lines. There was another employee checking out a customer at the retail desk and he came to the check-in station when he finished. I made eye contact with him while he was helping the other customer, so I know he saw us waiting in line. He walked to the check-in station and just stood beside his coworker. I didn't stare so as not to seem pushy as I thought he would call us up once he was ready, but I did glance in his direction several times in hopes of making eye contact and giving him the opportunity to call us up. I also said we were ready to check-in, but only once so as not to come across as pushy. He just stood there and it seemed he was purposely making an effort to not make eye contact with me. Obviously I can't know that for sure, but that is how it felt in the moment and it still feels that way now that I have had a few days to digest it.

A group of three young men walked in, walked right past us, and went to him. He greeted them and startes checking them in right away. It was inconsiderate of those young men, but unfortunately that is expected behavior of most that age. Once the young lady finished with the second family in her line, she immediately called me up and she apologized. I am 6'6" so I thanked her and made a comment about being easy to overlook because of my small stature. She apologized again and then, for the first time, her coworker spoke to me and said something like, "Oh, I'm sorry, I thought you were all together." I do not believe him as we were a good five feet away from the other family and instead of being directly behind them, we were in what would have been the middle of two lines. Additionally, the other family was in a pod and so were my sons and me. I told him I thought he was rude to ignore us for several minutes and then immediately help another group that skipped line.

As I said, there has always been things that didn't sit well with me, but this was different. He clearly knew we were there waiting in line and it should have been clear we weren't with the other family. Even if he thought we were together, he should have asked.

The most upsetting thing about this chain of events was that my 12 year old son noticed I and made a comment that he is treated that way by some of the kids in his school. I explained to him that he needs to remember that he said "some" and not all and told him to try to ignore people like that and focus on the ones that treat him with kindness.

Topgolf is, in my opinion, overpriced, but we really enjoy it. I will probably go back, but if I experience something like this again it will probably...

I made reservations online for a 6:45PM on September 14th to celebrate my birthday. This was my first time visiting a Top Golf. Apparently there can only be 8 people (not including children) in a bay at once. Apparently they consider the high tables behind the chairs the bay area as well.

The manager (I am seeing his name was Drew) approached my party to explain that some of my people would have to go sit in an outside area. I had 10 people including myself but all of my guest were not seated in the bay area once we learned about the 8 guest rule. Some of them were standing and going to and from the bar area. Some were talking to other people that were at Top Golf that they knew but were still outside of the Bay Area. Our Bay Area consistently only had 8 people seated.

One of the bay areas next to me had an entire little league baseball team and their chaperone. I counted more than 8 of them. There were other birthday parties based on the celebration and balloons near by that were not approached as often. Even though my mother and mother in law were approached, I had booked the bay. He continued approaching my party throughout the 2 hour reservation being rude to them. At one point he even said “So what do you all plan to do? Either you all go outside or I’m shutting this down and canceling the reservation.” We pointed out the baseball team next to us and were told children that were probably middle school aged, did not count. Physically, this did not make sense to me. My mother decided to leave early to travel back to Raleigh to alleviate the crowd because of the constant harassment from Drew. My party was not loud or intruding on other guest so it made me wonder why he continued to approach my party.

While Drew felt it was necessary to continue approaching my party, drinks were arriving 30 minutes after ordering, food was coming to the table as the wrong order, and the waitress kept forgetting our requests. The billing was mixed up on some of our credit cards. I understand this was the first Saturday open but proper training should have worked out some of the possible issues. We arrived at 6:30PM for a 6:45PM reservation and the waitress was asked then about the celebration and happy birthday song. At 9PM we reminded her a third time and finally they came out. Granted, I’m old enough to where the celebration was not a big deal to me but this is just an example of what was happening.

Aside from my biggest complaint being management, the game itself is fun and 97% of the staff were super friendly. The food was really good but the mixed drinks were watered down. Everyone ordered food and multiple alcoholic beverages so collectively we provided support to this business. The power in word of mouth marketing is beneficial & I know that you all did not invest in Greensboro for this to be the experience. I called you all and was told that I would get a call back about this but I never did. However, I am not sure that I would visit anytime soon given this experience. I am not sure if Drew was just overwhelmed and frustrated or if he just needed help but he was less...

I totally understand this place is new and is still working out the kinks over the wait time on bays. However, to some extend it’s a little ridiculous. 10/20 at 12:17pm we joined the wait list that read “30-35 minutes” we live 20 minutes away ish so we immediately got in the car to head over, at 12:36 not even 10 minutes later we get a text saying our bay is almost ready and we should either ask for an extension or confirm we are arrived and ready. Of course, we are still about 10 minutes away so we request an extension because the wait time was supposed to be 30-35 minutes early, but if they had it ready sooner that’s ok that’s not their fault. We got our one time 30 minute extension and arrived about 10 minutes later, I update Topgolf and say we are here and we immediately get a response saying our bay will be ready in just a minute, on the app it directly read 12:50-1:00 your bay will be ready and we arrived at 12:48, if we had to wait a minute or two no worries. About 15 minutes goes by and my boyfriend inquired to the desk that we are still waiting despite it saying our bay will be ready soon, he just wanted to make sure they didn’t forget us. The woman at the desk told us that “it shouldn’t be any more than 10 minutes” which is fine. We would wait. I knew this wasn’t in control of the desk entirely so we genuinely tried to not bother them, however it reached 1:30 and we still did not have our bay assigned. We walked back up to the desk and asked about why we had been waiting 45 minutes AFTER it said our bay would be ready in a few minutes. The desk workers told us they “didn’t know what was going on” and to just keep waiting, I responded “I understand but you told us it would be a 10 minute wait over 30 minutes ago and it’s almost an hour past when our bay was supposed to be ready. We joined the wait list to avoid this.” She responded “It says they have been cleaning your table for 15 minutes we don’t know what’s happening” I responded “Is there not a single other open bay? I have seen multiple people get put in bays that arrived after us” to this they responded “Here we can get you in bay 131 now”. After 45 minutes of sitting inside PAST our estimated wait time we finally got a bay. I believe we were forgotten about and they were making excuses, it was ridiculous.

Once we sat down, our server was wonderful and all was well but this was a horrible first experience at Top Golf. I genuinely believe we were forgotten and they should have provided us with some form of a discount or compensated item for our terrible experience waiting. The front desk staff really needs an attitude check and shouldn’t just lie to their paying customers about how long...