Tropical Smoothie Cafe — Restaurant in Greensboro

Unfortunately, I had my last visit to Tropical Smoothie Café today. While I have always enjoyed their food, my experience with several of the employees cannot go overlooked. Allow me to digress a bit. I seemingly was able to place my order without incident. While the employee who took my order was less than friendly, I overlooked it given the nature of the establishment. Upon delivering my smoothies, I was handed the wrong order. I informed the individual serving me of the error. Without apologizing, asking to see the receipt or confirming the correct order, he turned around and walked away. Clearly frustrated, I asked the employee to come back over to my table to be sure he got the order correct. He refused to do so which lead to us conversing across the dinning room. He returned to the back and proceeded to "chat" with the other employees while they gawked at me and my family. After 5 minutes, the same gentleman who took my order came over to our table and proceeded to inform me that "the employees have to deal with a lot of rude people and he would appreciate it if I was nicer (paraphrased)." I've never experienced such poor customer service in my life. Rather than apologizing for their mistake or opening up a conversation regarding what had transpired, he immediately placed the blame on me. I asked to speak with the manager, but he was in the back having a meeting with a group of individuals. We chose not to waste anymore of our time. As someone who visits Tropical Smoothie 3-4 times per week and has utilized catering multiple times, it' is a shame we can no longer take our business there. Fortunately, there are other good alternatives in the area. As a suggestion, I would remediate employees on "basic" customer service using AIDET. In addition, I would avoid confronting patrons who are dinning unless it is to offer an apology or "ask" to explain the nature of our dissatisfaction. The first step in handling a dissatisfied customer is "listening." I hope you heed the suggestions to stimulate growth and avoid future loss of business. Regards, Josh Hawkins

This occurred at the location on New Garden at...

This has been my go to place for a quick and healthy smoothie back in Phoenix, especially after a long morning run like today. Knowing we will be having happy hour and a feast later this afternoon/evening, this was the perfect stop for something light. First time to this location, conveniently located next to Trader Joe’s where I’ll be picking up drinks and food for tonight’s happy hour at our house.

I’ve gotten both their food and smoothies in the past at other locations, but I have learned throughout the years that the food is a bit bland so I have stayed away from it. Their smoothies are outstanding and this location did not disappoint. I usually get a smoothie or a bowl and have them throw a scoop of protein in if I’ve already done some exercise. I got the Island Green smoothie today (spinach, kale, mango, pineapple, banana) with added protein. Fresh and delicious, 5 star smoothie as always.

The girl at the counter was super friendly, and the place was very clean and tidy. 5 star service for sure.

So why only 2 stars? As soon as I walked in, the music was playing abnormally loud. Not only that, but F bombs were flying from the first song I heard as I was placing my order. I made eye contact with another patron who was very surprised as well. I’ve been known to throw a few sassy words out there myself here or there, but this was definitely out of place. For an establishment that serves families and kids, or any restaurant for that matter, this is highly out of the ordinary. It was definitely a staff member’s personal music, and not the typical satellite radio or radio station. If my kids were with me today, I would have walked out right away. Speaking with a manager may be in order so it doesn’t happen again, especially if a family with younger...

The worst experience. Terrible customer service. Food is inconsistent. We’re expected to pay $10 for this?? (See photo). Not only did I place an online pick up order and realized when I got home the bowl was barely half full the first time, but also the açaí mix was very watery. No it did not have that much time to melt either. I went back to get the bowl remade after being way too dissatisfied with my order. I asked nicely for the worker to remake my bowl and she instantly had an attitude. To be honest the atmosphere was already off when I first walked in. I wasn’t greeted and after I asked to have it remade the worker rolled her eyes and walked to the back to talk to another employee on shift. I guess after she decided that she would remake it and not the other employee she proceeded to prepare my order with the laziest and nastiest attitude. Let’s also input that she never even asked what kind of bowl/modifications I had on my order. This time the açaí wasn’t as watery but she barely added any to the bowl…it was LESS than half full. I am always polite with food service workers as someone with experience in the industry. But to be met with such an unprofessional attitude it left bad taste in my mouth. Not sure if managers are keeping up with how the store is being ran by workers on a consistent basis but there is no way this is how you guys would want your customers to be treated. Something needs to change. I’ve been warned about the workers and lack of food quality at this location but still decided to give it a try due to the convenience in location for me. I am extremely upset to have been treated this way. Well deserved 1 star rating. I would give them 0...