Michaelangelo's of Greenville — Restaurant in Greenville

PUBLIC SERVICE ANNOUNCEMENT

DO NOT ORDER FROM HERE!! SHARE WITH EVERYONE ON ANY SOCIAL MEDIA!!

Today my boyfriend and I decided we wanted to have Michaelangelo's for dinner. We've had them many times before , even delivered to out apartment. I was working past their closing time (10pm bc it's Friday) but my bf was off. So we get our order ready and he calls into the Firetower location (the one we always use ). Once he gave them the address the response was : "We don't deliver to you." And the guy hangs up. No chance to ask what changed, no apology for the inconvenience, just a rude click. When I hear of this I call. I tell them the address and they of course again say they don't deliver, but I'm prepared for the click and quickly say "Why?" Before it can happen. The conversation continues as follows: Me: why can't you deliver to me? Him: I don't know. Me: you delivered to me last weekend and last week too, what changed? Him: I don't know. Me: Well if you don't cover my area anymore, what about your Evans Street location? Him: I don't know. Call them and ask. A very bossy, rude attitude flows through the phone line during this conversation. This time it's me who hangs up. I call the Evans St store, hoping to still be able to give this company business and order dinner. I say I want delivery and tell the guy on the line that the Firetower store has stopped delivery in my area and I want to know if they deliver. Before I can give my address I am cut off with : "Well if they don't deliver to you neither do we. We only deliver to the same places they do. You're only choice is to come pick it up"

So overall I have learned that the food place we loved to order from because of the delicious food and nice people is no longer a place I will order from. Between the rude customer service, the carelessness of the associates, the lack of knowledge or willingness to help, this place is far from family friendly. How can you have two stores miles apart that will only deliver to the same locations. Evans St didn't even bother to ask me my address. Then Firetower store suddenly stops delivering to my area, less than 2 miles from their location, and no one know why. Well for all your unintelligent careless rude employees let me tell you they have cost you a customer. And I'm taking everyone I...

First time at this location and just wanted to add my thoughts of the visit. First, I found the associates very nice and welcoming. Just to let you know if a little background I migrated to NC from Buffalo NY. The pizza in my d hometown is very flavorful and enticing and you will want to over eat because you can’t get enough. I have had the pizza at a different location and found it good. One think I like about Michelangelo's is you can get a single slice instead of a whole pie. We got a slice while waiting for our order of pizza and wings. They have inside dining and seats labeled so you know which are available for sitting so they help with accommodation of the 6ft rule. We noticed that tables that you can't sit are clean but many tables were dirty with crumbs and stains, leaving you to wipe them down. Now we didn't ask any one to clean up, we just took it on ourselves because there was a line.. I went to wash my hands and every time I have to push to enter, you can bet you have to grab a handle to exit. Many businesses don't have an understanding or care that all customers don't was their hands, even during the pandemic. Even McDonald's installed the little kickers at the bottom of the doors so you don't have to touch the handle. Unfortunately almost every thing in the bathroom requires you to touch and therefore possibly spread germs. Lastly we got our pizza and wings and I can only say it was OK. Don't know if it's because the sauce was minimal or it was they add minimum spices because some don't like spicy foods but it in my opinion was lacking. Even the medium hot wings in my opinion are in need of flavor. I do think they are worth a try but feel they...

My wife and I ordered chicken wings and a steak and cheese sub this evening. My wife is a huge loyal fan of their wings. We ordered our food at 650 pm and paid for the order up front with our credit card. at 805 pm we were wondering what happened to our order so we called the store. The store answered and said that they could not find the address and when I verified the address, they wrote the wrong address down. When they tried to deliver the order and could not find us, what did they do...nothing. The driver took the order back to the store and left it in the back. (What the person said when I called to question the order) We asked that the order be remade since it had been sitting and they said we will see what we can do.... (very vague). When we spoke to the manager he tried to place the blame on us for the mix up. They had our correct phone number and the driver did not call us. How is that our fault. We asked for a refund and the manager gave my wife the run around. I had to get in my car and drive to the store. I relayed our concerns again to the manager who was indifferent to our concerns. I stated that all he has to do is remake the food and I would wait. He refused. I demanded a refund and he stated that he would make sure he would void the charge this evening after he closed. I said that how could I trust him to do that when he couldnt even deliver the food to the right address or resolve problems...