Wendy's — Restaurant in Grosse Pointe Farms

I went to Wendy’s because I have been out of the country for a year and I had a craving for a burger. I ordered at the drive in window from the menu in front of me. I wanted the pretzel burger combo. The voice out of the speaker confirmed my order, gave me the amount that I would have to pay and instructed me to go to window 2. There were a few cars ahead of me and I was patiently waiting to get to window 2. As I reached window 1, a young man came to the window to inform me that the burger I ordered is discontinued and no longer available. I was surprised to say the least but I don’t go to a fast food outlet to waste time. I just asked him why they hadn’t updated the menu and why did the order taker accept my order? He shrugged and asked me what I would like to order instead. I asked for a classic bacon burger combo. I proceeded to window 2 exchanged my money for the drink and bag of food and went on my way. At my destination, I started to unwrap the food only to discover that I was in possession of a chicken sandwich. I was livid and I went online to complain which is a story unto itself and I may share it later. In conclusion, I still have my receipt for a burger combo that I paid for and I would gladly send back the chicken sandwich to get my money refunded to me. I can’t say how disappointed I was and when I mentioned it to my local hosts they apologized for not warning me about that Wendy’s branch. It seems that mistakes are common and service is...

Worst experience in Fast Food I've had in 25 years. Dine in, girl at the counter had attitude before I ordered, then after 2 combos she asked if there was anything else (my family of 5 standing infront of her 😐) every item i added after that was a sigh and face like I was an inconvenience. 20 minutes to get the $47 order, and when we got to the table there was a few missing. I went back to the counter with 3 other people waiting on their orders and mentioned we were missing a med fry and the girl looked at me again with an attitude, served the other 3 customers inside and 1 in drive thru in about 8 minutes and said they had to drop another fry so it would be 5 more minutes for the rest of the order I already paid for 20 minutes ago. Dine in soda machine was missing 1/2 the options for drinks, no large lids in dining area so I had to ask for those from the back...then apparently they dont serve straws 😳. Cars in the drive thru were still there when we left 45 minutes later. The food was not fast or good...couldn't understand why there were so many people lined up in the drive thru for this poor service and mediocre food. Both bathrooms had no paper towels and cook area looked dirty. Immediately regretted stopping here on the way home (not local to this area). Unbelievable. Place needs an undercover boss or owner to evaluate poor service...

I don't know what's wrong with people these days and nobody is paying attention but everybody used to wear gloves to fix food and fast food restaurants but nobody tends to do that anymore and let them tell it they are not required to why is it that all of a sudden there's COVID-19 plus plus plus plus plus plus plus going on out here and I don't nobody has to wear gloves and a lot of food is not safe to eat and think about it do you really want a stranger hands touching your food but nobody cares anymore services terrible attitudes is taken when you ask people why they don't have on gloves and you just want a simple explanation They slammed the window in my face and she just had a total attitude because I question her about why you don't wear gloves in a restaurant Can somebody tell me how is it cross-contamination to use gloves which is one of the things that she said to me No you have to change your gloves as often as you have to same thing as if which are using your plain hands Your plain hands is cross-contaminated my food too because you're not using gloves You're wiping your hands on your clothes and then you're touching everything else and then you think you going to turn around and touch my food too Wake up people start caring about yourself and what you put...