The Big Salad — Restaurant in Grosse Pointe Woods

This Location is the worst! I have been visiting Big Salad for over a year. I’m not sure if it’s a black & white thing & I don’t want to believe that, however everything points to it. To the point where I have seen other black customers being treated the same way. My colleague and I were visiting this location frequently. There were mostly black staff taking care of us (they were very kind & pleasant). However, The last few times I have visited this location is what resulted in this review. I will also be reaching out to BBB & many others about the matter as well. The white staff at this location is consistently rude, condescending, & mean to black patrons. I have experienced it personally and I have witnessed this. Unfortunately when I go to Big Salad I am not dressed in suit & tie attire so I don’t always look like I am coming from the office. I’m a human services professional and advocate for marginalized individuals so I do a lot of outreach services. However in these situations, I will never not do anything. The white staff/ owners/ managers treat the black customers very rude, certain rules only apply to the black customers. I have seen it with my own eyes. For meals that include potato chips, black customers are not allowed to get the potato chips that are listed on the menu multiple times, instead blacks can only get the Fritos that are technically for the southwest Salad and they are NOT potato chips (But the owner is aware of this) the rule was enforced by the owner per the staff, who is also known as prejudice and discriminatory, per The Big Salad staff! Again, rules like this only applies to black patrons. This is something that has went on with businesses in Grosse Pointe forever. Regardless, it needs to come to an end. Believe me when I say due to this prejudice behavior? Grosse Pointe and those businesses alike will face some serious legal issues within the next 3 to...

I had a door dash issue which I suggested they seal their containers or their bags because I wasn't sure if the container opened on accident or the driver opened my food. The salad I ordered was all over the bag and outside of the container which I notified them I threw my salad away. I was not allowed to make a complaint for my entire salad, they only wanted to give me $4 on a $18 salad... So I had to contact door dash and was given a full refund. And then I was notified by door dash that my review would not be posted, so I'm posting here...

Such a shame that they can't take constructive criticism and grow. I won't be spending my money here and once others notice, they won't either. 6 months and they close. I bet...

Terrible experience! When I walked in, no one was behind the counter. I waited for just under ten minutes and I could hear them all goofing off in the back. Right when I was about to leave a young girl came out with an attitude and got my salad. As I’m sitting there eating I noticed the whole place was dirty with food everywhere, the toppings were all over the place where you order, and the dish bin was overflowing with dirty dishes. They all went back into the back room and kept goofing around. Seriously the weirdest experience! I’m wondering where the management is and why these kids are being left alone when they clearly have no idea how to...