McAlister's Deli — Restaurant in Gulfport

My son has severe food allergies, and going out to eat with him can be a challenge. I ordered him a kid’s baked potato -plain, and asked them to add bacon. I explained that he has a milk allergy while ordering so there couldn’t be butter, sour cream, or cheese anywhere on his plate.... just like I do EVERY time we ever go anywhere. When the food was brought out, his potato had melted cheese and bacon. Mistakes happen.... I get that. No big deal, I tell the waitress that he can not have cheese bc he is allergic, and she said she would get it fixed. A few minutes later, another potato is brought out and he starts picking bacon off the top while I start kinda mixing his potato together. That is when I notice the melted cheese stuck around the opening of the potato. Upon further inspection I realized there was cheese under the bacon and a BIG melted blob of cheese on the bottom of the potato. My best guess.... they took the top layer of cheese and bacon off of his potato, threw more bacon on top and served him the same potato... with cheese still on and in it, knowing he was allergic. My son is 5, and has been in anaphylaxis twice now. Eating that potato would have more than likely caused another anaphylactic response. I have called McAlister’s to voice my concern and talk to them about their food allergy policies...but have yet to receive a call back. I have never left a negative review before, but I feel like something needs to be done or addressed in this situation. Luckily for my son, I was paying attention. The next person might not...

HORRIBLE I MEAN HORRIBLE SERVICE! I definitely miss the McAllister‘s pre-Katrina! I have experienced this location from all sides. As a direct customer, as well as a delivery driver. When you are a delivery driver, the order is never ready, they will have you fix your customers drinks which is kind of unheard of. The attitudes behind the counter, especially from the woman with the long eyelashes is just disgusting. She will literally hand you your stuff and then tell you that’s all I have time for. I don’t know if they need to hire more people, it seems like, the young managers are just overwhelmed. That type of deli with the high capacity it has really needs someone with a lot of food and beverage experience. Unfortunately, they just haven’t found the right person. I definitely think this place needs to clean house and start fresh. A lot of the employees behind the counter actually have a great attitude. I just unfortunately have not been able to experience that. Being that I have been a McAllister’s customer for many years I have tried to give this location numerous chances as a direct customer, unfortunately almost every time my food is either not good or it isn’t what I ordered. I have regular Uber eats customers who tell me that the food is either cold or not what they order. Just don’t waste your time at this...

McAlister's Deli is a popular chain of casual dining restaurants known for its focus on deli-style sandwiches, soups, salads, and sweet tea. Based on my knowledge, McAlister's Deli has received positive reviews for several reasons:

Varied Menu: McAlister's Deli offers a diverse menu with a wide range of options, including classic deli sandwiches, baked potatoes, soups, salads, and desserts. This variety can cater to different tastes and preferences.

Sweet Tea: McAlister's is renowned for its sweet tea, which many patrons find particularly delightful. It's often considered a must-try when visiting the restaurant.

Casual Atmosphere: The restaurants usually offer a relaxed and family-friendly atmosphere, making them suitable for a quick lunch, dinner, or a place to gather with friends.

Fresh Ingredients: McAlister's is often praised for its use of fresh ingredients in its menu items, ensuring quality and taste.

Online Ordering: They offer convenient online ordering and delivery options, which is a plus for those looking for takeout or delivery.

Customer Service: Many patrons have reported positive experiences with the friendly and attentive staff at McAlister's Deli locations.

Keep in mind that the quality and experience at any restaurant can vary from one...