Starbucks — Restaurant in Gurnee

I work in the mall so I figured this Starbucks would be more on my way compare to the other Starbucks in Gurnee. My mistake. It was a Saturday and they had only 3 workers total and one was obviously new because she had no idea what she was doing. The line wasn't long but the new girl was taking forever (which is understandable). Finally while waiting for my drink, they were taking forever. Then I notice people who were behind me were getting there drinks. So I spoke up and said I been waiting already 20 mins (counting waiting in line) and they said "oh we are on it" and continue to do other people and even after they finished started to make other peoples drinks! They obviously forgot my drink. They didn't even say sorry for making you wait or anything unlike most other Starbucks. I was there for a totally of 30 mins and almost late for work and they messed up my drink as well! DO NOT GO TO THIS STARBUCKS. Any other Starbucks know how to treat their customers with...

As I’m standing here in line still waiting for my coffee, we have 6 workers 2 actually working & 20 people + in line. Why? It’s holiday season, shouldn’t we be prepared for this? I am a bartender & deal with crazy college kids so I totally understand the downside of the service industry. I usually don’t complain. But today was ridiculous. Staff could have easily realized there’s 30 people + in this little area. Definitely could have picked up the pace other than laugh & joke around with their co workers. (Nothing wrong with that, just do it when you’re not slammed pack with cranky tired shoppers during Christmas time) Update; still waiting in line...

Derek is a wonderful barista and cashier. I watched as he served over 20 customers at the register in a busy Saturday line, greeting and engaging conversation with each one. You can tell he loves his job. I was one of those 20+ people in that busy line, and yet when I came in today, he greeted me with "Hello Luka" and a bit of small talk. To remember my name and ask about my day was not only kind, but impressive enough to make a daily customer out of me. I will most definitely be coming here for my tea and coffee...