Dunkin' — Restaurant in Hagerstown

I should have gotten the names of the staffs. The young lady in the morning was very patient and professional. Assisted me with my order of a donut for my younger son and an iced coffee. After my son finished his donut, we went back to Walmart to shop for toys. Before we left, we went back to get hash browns for my other son. I specifically told the cashier (a middle aged man) that if the staff handling the hash browns can change to a new pair of gloves due to allergies, he replied saying she is already wearing gloves. I told him it's because of food allergies, I need a new pair. He ignored me after I paid and went on with the next customer without telling the staff handling the food. I waited on the side and the staff asked if I wanted both orders in the same bag. I saw that she was handling croissants and preparing the bag, so I asked if she can change to new gloves due to allergies. She looked annoyed without a response and just changed her gloves and the put the hash browns in the same bag that is already contaminated. I could have asked for new hash browns to be prepared as the hash browns were already handled by the same pair of contaminated gloves before I told her to change. I also wanted ketchup but the staff already turned around to prepare other customer's food. So I went back to the cashier and asked if I can have some ketchup. He replied 'why do you ask me, go ask her!', and then ignored me again. I waited and waited and decided to leave without getting any ketchup. My other son was never able to eat the hash browns due to cross contamination and we never got ketchup for the order due to poor customer service. The store even has a sign saying please inform staff of any allergies. Why bother posting it if you don't know what allergies are and what cross contaminations are. Please...

If I could give 0 stars I would ! By far the worse service ! Today I ordered online had my mother inlaw pick up for me , they forgot my snackin maple bacon wraps (2 of them ) and didn't even give me the right donuts after calling 10 times someone finally answered , girl said oh idk I just got here ok so put someone on the phone who knows ! So the guy said oh well idk what you want me to do , umm how about give me my money back for the stuff I paid for and didn't get or replace my items ?! So he said come back I'll replace your donuts and give you the wraps ok ! So my mother inlaw went back for me guess what now they refuse to give me the right donuts I paid for oh and the wraps are just regular bacon and not the maple sugar like I ordered ! Now I can't get anyone to answer the phone let's not mention the wrap is hard and cold !! I will not be going back to this Dunkin donuts what so ever worse customer service ever and the people are rude...

They need cameras and the health department needs contacted ASAP. One of the two guys that’s always there was just in the freakin back by the sink with his hand down his throat. I can’t make this up. I was walking towards the door and I started looking around because I heard someone hacking like they were going to throw up. It was him. Then he hacked again like he was hacking up spit and SPIT IN THE SINK YALL! And then a customer starts walking up and he wipes his hands on his pants and walks straight out the back to the register. I made it a POINT TO LET HIM SEE ME SEE HIM when he turned around from the sink but I couldn’t get my phone unlocked and on record in time. This isn’t the first time either. I saw him picking his nose a while back BEHIND THE COUNTER. That’s when I stopped going there despite living within a 3 minute radius. Now I drive out to Maugans ave. They are going to get...