Chef Chen — Restaurant in Harlem Township

We decided to try this place, hoping for the charm of a family-run restaurant. What we got instead was a front-row seat to the most baffling customer service experience of our lives.

The young man taking orders was deeply engrossed in a video game on his laptop at one of the tables—so much so that we felt like we were interrupting his day. With a deep sigh of irritation, he ambled over, barely glanced at us, and took our order as though we’d just asked him to do chores.

It gets better. Utensils? Water? Forget about it. He flatly told us to “get them ourselves,” then bolted back to his laptop, clearly eager to resume whatever epic battle awaited him in cyberspace. I’d almost admire the dedication to his game if it weren’t paired with such a complete disregard for the customers keeping this place afloat.

And don’t get me started on the state of the restaurant. The tables were unkempt, the floors looked like they hadn’t been swept in weeks, and the overall vibe screamed “meh.” It was as if the video game had absorbed not just the staff’s attention but the restaurant’s sense of pride and hospitality.

The kicker? I tipped 25% upfront, before I realized I’d be serving myself, dodging sticky tables, and competing with a gaming session for basic attention.

If you’re looking for an unforgettable dining experience, this place delivers—just not in the way you’d hope. We left feeling like we’d been part of some strange social experiment. Next time, we’ll stick to places where the staff’s focus is on the food and the customers, not their kill count in...

The portions are decent and the food is expectedly mediocre (assuming they actually manage to deliver it), which is the best that can be said about this restaurant. The thing that really stands out here is the abysmal phone communication, lack luster order completion and overall refusal to provide a decent costumer experience. On the off chance that you manage to actually get someone on the phone, you'll likely regret it as you attempt to wade through the apathetic nonsense of whatever narcoleptic corpse condescends to eventually answer. Once you do manage to get someone on the phone prepare yourself for an obstacle course of evasion, denials and being hung up on. And after all that you can be assured that they will do absolutely nothing to correct whatever problem you had. If you're looking for an over priced meal that you may or may not receive and hilariously incompetent workers, this is the...

This restaurant is horrible! We ordered dinner for three of us tonight. Two meals had so much fish sauce in it that we couldn't even eat it. The third person had vegetable fried rice and the only vegetables were cabbage and onions. The egg rolls were good but that was it. We called and explained that the dinners had so much fish sauce in them that we couldn't eat it. We were told that's too bad - that's just how it is. We asked for a refund and they told us no. We told them if they didn't refund the meals that were inedible, we wouldn't return as customers. The guy just said, "ok". DO NOT EAT HERE!! Very very poor customer service and quality! I would give it zero stars if I could but you have to have at least...