Noodles and Company — Restaurant in Harlem Township

Just stopped for quick lunch, hadn't been there in a couple years. Great variety on menu. Prices average. Fountain soda machine not working, only pop available was sugary pop. Water bottles were only option and costly so I shared a bottle with husband. My pasta was as described very simple, three cheese, marinara, noodles of course (5 stuffed noodles exactly), didn't even fill the cheap container it was served in. What I received was so spicy I could barely eat it - nothing in product description said anything about spicey or I wouldn't have ordered it. Your serving portion has decreased immensely, 5 noodles, and comes in a tin and plastic tray like you get with frozen TV dinners which was less than desirable- was this fresh or frozen TV dinner I'm sitting in a restaurant eating? Hmmm , not the excellent Noodles experience as I remember it in the past when you were given so much you couldn't eat it all, which is happening everywhere these days. Used to be good pasta flavor but this was so spicy I couldn't even taste any cheeses. Not a good experience unfortunately, server greeted us with a smile and was friendly, person delivering food to table didn't smile, didn't say hi, just sat food on table with no concern who ordered what and walked away. Less than stellar experience unfortunately and it wasn't busy, only two other...

Used to come here multiple times a week before the pandemic. They were always very friendly. Person I just spoke with was rude inflexible at best.

I just called and tried to order a dish with extra rice noodles since the online doesn't let you add ANY extras. The person I spoke to said they couldn't do that. I told them it's the menu item called extra half cup rice noodle but they said sorry, can't do that. I asked if they can ask a manager to show them how to do that and they said no. (I wasn't asking to complain to one, just to have one show them how to punch a button on a register since apparently that's too complex for them).

This call was to the main number for Machesney Park at 7:13PM CST on 2/20/21 and I would highly suggest retraining whoever that was that answered the phone. I get why they didn't...

I went during a rush today and had a very very short wait. I’ve never had a bad experience there but this one made me want to share. During my short wait I saw several customers who had problems with their orders addressed with respect by the employees and despite the rush and stressful situations behind the counter every customer was given time and attention by the employees. The woman who I believe was the manager on duty was named Brittany, and she was handling the stressful situation incredibly well and making sure everyone got their orders as soon as they could, as well as helping the other employees as much as she could. Everyone behind the counter was working incredibly fast and from what I could tell accurately, and I am impressed by all of the employees I...