Mattress Firm Machesney Park — Hotel in Harlem Township

My husband and I have been needing to get a new mattress for ourselves and our daughter and have been dreading the process. My Mom told me about Mattress Firm as that is where she and my Step-Dad got their mattress', so we decided to check them out as they have a semi annual sale going on right now. We were instantly greeted before even stepping all the way in the store by Store Manager Ivory who was extremely friendly, welcoming and excited to help us in anyway possible. He was also very friendly and playful with our daughter who was also excited to pick out a new mattress. Ivory went above and beyond for us during our time working with him. He was extremely personable, caring, knowledgeable, attentive and just hands down the most amazing salesman we have ever had the pleasure of working with. He did not once make us feel pressured to go with what HE thought was best for us, but instead he was patient, understanding, and listened to everything we said we were looking for. He asked questions to better help him find the best possible mattress that he felt we would be happy with, and we ended up finding a perfect mattress! He helped us with the financing and even helped out with some amazing discounts to help us stay within our budget. All in all we were able to get our mattress, adjustable frame, mattress protector for our mattress and then our daughter's mattress (we had to pass on a mattress protector for hers for now, but will definitely be getting one)AND free delivery! I could not have asked for a better and easier experience than the one we had with Ivory. So if you are in need of a new mattress, please do yourselves a favor and RUN to Mattress Firm on West Lane road in Machesney Park and ask for Ivory. I promise you will not be disappointed!!! We can not thank you enough for...

The salesperson was friendly. That’s pretty much where the positives end regarding this purchase.

Overall the process took way longer than it should have, especially given everything I was buying was there in the store and I was taking it with me.

The main frustration I had was that I was sold the wrong frame for the mattress I bought. This should have been something the salesperson confirmed with me. What made this worse is that once I opened it and discovered it was incorrect I called the store (no more than 45 minutes after I bought it) to inform them of the issue.

The same person I bought it from informed me I could not return the frame since it was opened but I could come buy a box spring to go with it.

The experience went from being ok to a negative one.

Just not impressed with the customer service. There were two opportunities to help me with the issue, once before I purchased and after I realized the mistake. They...

I had a fantastic experience at the Mattress Firm, and I highly recommend it to anyone in search of quality bedding solutions in the area. From start to finish, the salesman provided exceptional service, with special thanks to Luis, my salesman.

Luis was incredibly knowledgeable and attentive to my needs. He guided me through the store's selection, ensuring I stayed within my budget while prioritizing the support needed for my spine. Thanks to his expertise, I found the perfect mattress that offers both comfort and support.

The store itself had a wide variety of options to choose from, making it easy to find the ideal mattress for every preference and budget. The atmosphere was welcoming, and I felt no pressure to make a rushed decision.

Overall, I couldn't be happier with my experience. Thanks again to Luis for his outstanding service. I'll definitely be returning for any future...