MOD Pizza — Restaurant in Harlem Township

The Machesney Park location is 100% better than the Rockford location hands down. The reason I put 4 stars is because the corperation decided to not add the ingrediant list where you pick what you want. I enjoyed being able to see the words of the things i like to add on it. I always get "Build your own" so having the list helps immensely. Both rockford and machesney park locations do this now so i know it has to come from the higher ups.

Also the menu design changed for the worse(both locations). The price is now off to the side in a very small size. At the rockford location, its on a wall thats out of site. At least at the machesney location its still in site even if its small and out of the way. Before they use have the prices RIGHT THERE in plain site. Its like... What are you hiding? The fact that your prices went up?

Now, for the Machesney Park location rating itself:

Its always clean.

The staff is always friendly. (Rockfords location are....friendly depending on whos working. And happy amongst themselves...attitude towards customers varies.)

The staff actually wears gloves whem preparing your pizza. (Rockfords location does NOT. If you ask for the rockford location to wear gloves they get mad you're asking.)

When making your pizza, they use the tool that pokes holes in your pizza so that it doesnt bubble up and makes the crust crispy. (When asking for them to use it at the Rockford location, it was if asking them to wear gloves AND use the tool was just way to much to understand.)

The architecture is a lot better. I don't feel confined in a hallway (The rockford location is very tight because it does feel like a hallway.)

They rarely burn the bottom of the pizzas at this location, and of they do, they ask if you would like them to remake it. (Rockford doesn't care. If they burn it, "Oh well. Here it is. Oh, you don't like it burned? You mean you want us to remake it??? Just eat around it.....fine......")

So, if you're looking for friendly, clean, helpful service go to the Machesney Park location. Even if its a special trip to the other side of town. Its worth the trip. (The rockfords location is not worth it. You're better off just buying frozen pizza from a store and staying home just so you don't have to deal with them.)

I have been to both locations enough (at least 5+ times each since they've both opened) to firmly know that this will be experience you will recieve...

I had one of the worst experiences I’ve ever had at this MOD Pizza location. When I walked in, there were three employees hanging around by the drink station. One went to the back, another left the store completely, and the third was sweeping. I stood in line for seven full minutes with no other customers in the store before anyone even acknowledged me.

The woman sweeping was standing only a few feet away and clearly saw me waiting, but it took her that long to finally come over. When she did, she didn’t greet me or even say hello—just immediately asked, “What would you like?” To make matters worse, she didn’t wash her hands after sweeping and using a dustpan before handling food, and she had headphones in the entire time.

She completed my order but then just set my pizza down on the counter instead of putting it in the oven. It sat there for about four more minutes until another employee finally came out and placed it in the oven. By that point, I had already wasted over 11 minutes waiting.

I normally don’t complain about service because I understand employees can be busy, but this was just disrespectful and unsanitary. The woman with headphones disappeared to the back after sweeping, and it felt like no one cared about the customers at all. The only saving grace was the employee who eventually put my pizza in the oven—she was kind, but honestly should have stepped in sooner.

On top of that, the counter area where they set food was cluttered with an open pizza box and a soda cup someone was clearly eating from. Totally unprofessional and unclean.

I don’t think I’ll be back to this location. I’d rather drive a little farther to the Rockford MOD where the staff actually knows how to...

Good food. Love to eat here. BUT! 2/2/2020 around 5:00pm: Two employees (girl with long, purplish hair and other girl with long, light brown) were being rude to another employee (lady with short, blonde/reddish hair). The short hair lady was originally stocking the drinks. She decided to help the girl with the purple hair with our pizzas'. The short hair lady was very nice and gentle toned with my children and I appreciate that very much. The girl with the purple hair looked behind and said "marco". The lady with short hair looked behind herself confused, as was I. I assumed someone's name was Marco. Then a girl with long, light brown hair came up and practically pushed the lady with short hair out of the way to finish our pizzas' that the short hair lady was doing. The lady with the short hair, then went back to stocking the drinks. Then after we waiting for order, the purplish hair girl was once again being rude to the short hair lady. Now it may be the tiny things, but I can feel they are a bad energy to work with. The short hair lady was very nice, had a good attitude, and seemed to brush it off their attitudes well too. Anyways, ensure your employees treat each other well and not gain up on each other. Especially in front of customers that can see right through it and can read body...