Starbucks — Restaurant in Harlingen

My daughter placed a mobile order last night on our way to Starbucks because it's easier than ordering at the drive thru for her. We get there couple minutes after placing the order and no one else was at the drive thru so I drove around the store once before actually getting in line. A female asked for the order and I asked if there was an order for daughter name, she says she's gonna check, then a guy comes on and RUDELY says, "you JUST placed the order, it's not ready yet." I was kinda shocked because we've never been told that. The more common response when that happens, and frankly more professional response is, ok, we're still working on that order, you can pull up to the window, or, we're still working on that order but would you like to add anything else? Then after he said that there was THE LONGEST PAUSE and I said, "ok.... That's fine?" Again, another long pause before the female comes back to finally tell me to pull up. Mind you, the store was not busy at all and no one else was in line so tell me why I waited at window for an awkward 7 minutes. Like they intentionally took longer just to prove a point? Honestly what's the difference between me pulling up and ordering and me placing the order online? There was no need for the rudeness whatsoever. We were so excited for our coffees and that unnecessary comment and wait time just ruined the whole experience. That young man needs to be properly trained oh how to better respond to customers because that was completely...

if you have an employee that cannot multitask then please keep them away from the drive-thru. This Harlingen store is the slowest one I’ve ever been to. And with bad customer service. I arrive being the 3rd car in line, and waited 5 minutes while the first cars order is taken. When I get to the ordering screen, no one says anything for a minute. I say “hello?” I get a “one moment please”. It was a mobile order so I proceed to the front after I tell them under what name. Get to the window and see both of my drinks RIGHT THERE. Girl walks away from window, comes back, continues to take order from her ear, ties her apron, grabs something from under the register, continues to tie her apron, continues to take order. I’m staring at her this entire time. She gives me one drink without saying anything. I wait for the second while she CONTINUES to take the order (because a person can’t LISTEN AND HAND A DRINK OUT AT THE SAME TIME???) She gives me the other without even looking in my direction so i couldn’t really reach, I’m so frustrated at this point. I grab the drink to hard I guess and a little spills out. She just looks at her hand and looks back at the screen. Please get this individual to work on simpler tasks. Get someone else who can work quickly and effectively. This was on 9/11/24 around 545pm. And yes, I’m aware that if I need additional help with this concern I click “contact us” on...

This Starbucks location is truly one of a kind. I come here daily to work on school and other tasks, and it’s honestly the highlight of my routine. The entire team makes this place feel like a second home.

Marcus, the manager, is absolutely amazing, he’s kind, hardworking, and always welcoming with the sweetest soul. Adrian brings such a vibrant energy in the mornings—his upbeat attitude and confidence-boosting vibes are unmatched. Maddie is always so kind and helpful, Jazz has a welcoming presence that instantly puts you at ease, Kamille greets everyone with a smile every day, and Hope is consistently amazing as always.

Even on the rare days when something’s off, like today when my coffee tasted a little different, they fix it without hesitation. That level of service is rare and appreciated.

I might walk in a little tired, but every time I leave, I feel recharged like my battery got powered up haha! The genuine conversations and positive atmosphere here are what make it so special. There’s no other coffee shop that can beat the service and energy of this team. Thank you all for making every visit so enjoyable, not just for me, but for everyone who walks through...