Popeyes Louisiana Kitchen — Restaurant in Harrisonburg

Went for a quick lunch during a very frustrating day for (expensive transmission repairs and work issues) and just wanted 30 minutes of comfort food with my wife. The cashier was dismissive and rude to start off with and I should have known the experience was getting ready to go south at that point. We patiently waited though I was starting to get irritated for twenty minutes as I watched a dozen customers who came before and after me get their food. I watched a similar amount of orders go out the drive thru window at the same time. At the twenty minute Mark I asked, "I know it's busy ma'am but about order 34?" The cashier have me a dirty look and turned her back on me to finally start finishing the order. It had been partially set up by that point. I watched intently to see if there was some extra effort needed for a fish sandwich that might be holding things up. I did not notice such a circumstance. As she was putting the final assembly on the tray, her back turned toward me she called me impatient loud enough for other customers to hear. I lost it and with my now rather angry wife demanded a refund as our limited lunch break time was rapidly expiring. While figuring out how to refund the credit transaction the second employee who was doing that continually kept ignoring us to try and do other things. I lost it again and began to raise my voice to return the focus to the task at hand. They put the food on the counter but didn't say anything about it. I think they may have been attempting to placate us by giving the meal to us for free? I couldn't be sure as this group was the rudest most dismissive group of fast food employees I've run into in quite some time. My wife and I left the food on the counter and left as I'd rather starve than eat it after this encounter. I wouldn't have rated or posted except this is not the first awkward rude or slow encounter I've had at this store. It was the first time I've brought my wife there and I assure that this will be the last time I will allow this kind of service by no longer frequenting the chain. There seems to be a growing problem with customer service at Popeyes in the last couple of years and frankly it's just no longer worth the trouble. Stay away from this particular store if you want "fast" food or a...

"Louisiana slow!" Don't bother with the online ordering: this location is clueless on how they're supposed to handle it. We decided to order a family meal en route to a birthday party and made the mistake of using the website to save time. We got there about fifteen minutes after ordering, and they hadn't even started our order. I sat outside in the car watching one drive-thru order after another being filled while inside my wife waited and waited, completely bewildered over what it was that made our particular order so difficult to fill. Long story short, they finally, unapologetically filled our order 51 minutes after it was initially placed and 37 minutes after my wife first walked in to inform them she was there for pickup. We were late for our event

The thing that was most maddening about our experience was that nobody employed at that restaurant cared that they were making us wait a ridiculous amount of time. I almost think that, because we had ordered online they already had their money: what did it matter to them if we finally left in exasperation? Towards the end, my wife and I traded places as I tend to be the more assertive spouse. When I asked what went wrong, one of the employees muttered that "well, it was an online order", as if that somehow excused the whole incident. The manager was completely unhelpful, repeatedly offering us apple pie as some sort of compensation, even after I had explained that we were taking the food we had ordered to a birthday party, were there would be an abundance of birthday cake. I contacted corporate, and they gave me a sort of robotic, uncaring, form letter response, which I've attached.

I know Popeyes is currently in some type of cola wars-type rivalry with Chick-fil-A over who makes the best chicken sandwich. Both sandwiches are good. The difference is that this abysmal customer service experience at Popeyes would have never happened to me at a Chick-fil-A (and everybody who has ever been to a Chick-fil-A is now nodding their head in agreement). The Harrisonburg Popeyes falls far, far below the "it would be my pleasure" standard set by their fellow chicken-peddling neighbors just down the street. So I don't need your chicken, Popeyes: I can actually get treated like a human being...

Everytime I go to popeyes in Harrisonburg, VA something happens to make me feel like I never want to return. I do return because my family or coworkers vote to have popeyes for lunch but if I had a choice myself, I would not go. First of all, the amount of times I have tried to order something that was falsely advertised on their menu board is staggering. Just think of how disappointing it would be to see food flash across your tv screen that is so enticing that you drive 30 minutes to have it for dinner, you get up to the menu board to gauge the price and have the monotone cashier tell you that they do not offer that specific item until the first of the month or not give any explanation at all. So you opt for your favorite meal of 1/4 lb shrimp only to be given a SMALL box that says wings on it. You curiously open the box to find about 9 shrimp stuffed inside with no sign of fries or a biscuit. You go back the next day expecting the manager to make things right only to be told "we cant do that" but it's ok! She gave you an extra biscuit...but forget about the honey you asked for, she didn't include that in the bag. You are so frustrated that you go a few weeks without visiting your favorite fast food place and then you decide to give them another try..you walk in and are greeted by, what looks like the entire staff, sitting on a prep table behind the counter. You place your order and see that the manager is anxiously waiting to prepare herself fresh fries, so you get the old ones that have been laying around. You get home and sit down to enjoy your long awaited meal and you take a drink of your sweet tea and have to spit it out. It is old. Like, REALLY old. Like, its older than this back and forth battle you're fighting with popeyes to try to get an edible meal out of them. Get...