Baskin-Robbins — Restaurant in Hartland Township

I ordered a double scoop ice cream cone. Seconds after having it handed to me (not even out of the drive thru parking lot yet) the melting ice cream completely fell off onto my shirt and car upholstery. I picked it up and put it into an empty lunch container I had in my car, and drove back around to the drive through. I requested a refund and when passive aggressively asked why, I stated the ice cream was melting and fell apart all over my car. Before I even got the words fully out of my mouth an employee in the background could be heard through the speaker rudely saying how that’s not their fault. Employee on the speaker stated “We can replace it and put it in a cup but if it’s a warm day and you’re going to be eating ice cream in your car it’s going to melt” I told her it fell apart as soon as they handed it to me but that I would just go on with my day. Not worth arguing with teenagers who clearly don’t give a hoot about their jobs or other people. It’s 70 degrees today not 90, for the record, and the ice cream was passed from a building to an air conditioned car. I now have melted ice cream all over my work clothes and my car upholstery - but since a $6 refund is too much to ask I don’t suppose anyone will care about that part either. Unacceptable, embarrassing “customer service” and if one of those employees was a manager that’s absolutely shameful. I’m a quite pregnant lady who eats a LOT of ice cream and I guess I’ll just stick with DQ right down the...

I've given this place 5 chances since they opened. After tonight, they are now 0 for 5. Every time I go in there the service is incredibly slow and they are always out of something. They've been out of cookies, out of brownies, out of chocolate syrup, and out of milk all on different visits. Tonight I go in there at 9:05 in June. It's still day light!! Kid says "sorry, we're closed". Inconvenient? Maybe, but, that's personal opinion. Bad business? Absolutely! I mean why would you close and ice cream store at 9:00 pm on an 85 degree Saturday night in June?!? There is a happy ending though - went to DQ pretty much right across the street. Quick service, excellent product, and they were not out of anything we ordered. This Baskin Robbins will not get a 6th chance from this...

Great ice cream, but you have to be open to serve it!! Hartland location always randomly closed early. Drove 20 minutes one way again to find a hand written sign saying they are closed at 6 pm tonight. Meanwhile Dairy Queen across the street is lined up around the building. I'm sure they will be scratching their heads when they go out of business.. it doesn't take a rocket scientist to...