Little Caesars Pizza — Restaurant in Hartland Township

I'm not happy at all... I order online, everything goes great. I get to the checkout, and of course it puts a tip amount in front of you. I like to use cash for a tip, so I select pay in store.

Everything still going great. I pay the bill and hand the employee cash tip.

He states he can't take it. I joked and said it's your problem...lol. I found it on the floor and I can't take it back.

He states he will get fired if he takes it, and will be forced to put it in the till?

So I asked why I can tip online, but not in person?

He said it's simple, we don't get those tips....

Do you know how many times I have tipped online, any THE EMPLOYEES DO NOT GET THOSE TIPS !!!!

I almost never, never, never give bad reviews. I just don't return....

But this is WRONG ! They are STEALING the tips ! I'm pissed 😡

The kids working up there hussle. The service was great. Fast, accurate, and tasty. Everything for 5 stars. I have no issue with the food, or service.

As a business owner, I'm shocked. How do you even get away with that? And if it is legal (something tells me it is) How can you do that to the people that are the reason that location is in business?

I do not support that at all, and for that reason I won't be back....

I have been getting Little Caesars for years. This time I placed a big order for Hartland football. I came in and asked to use the bathroom, I was told it was for employees only so I asked the manager if they could make an exception as it is an emergency. The managers name was Jesse and she wouldn’t even let me finish my sentence without cutting me off and just kept saying ‘employees only’. I tried to explain it was an emergency. I do have health issues and a card that says it’s an emergency and again the manager was very rude. Horrible customer service. She even laughed at me. You need to get rid of Jesse, horrible manager, zero customer service skills. I understand there are rules but there is also exceptions to rules. Especially with the amount of money I have spent there. I will never go here again. I would...

UPDATE: Tried this place again (8/7/20). Put in a phone order and was told it would be ready in 20 minutes. We go to pick order up and the employee tells me, "We haven't even gotten to your order yet, we're slammed!" This place is just poorly run and operated. If the order was going to take longer, you need to inform the customer, not give them a pickup time, have them wait and then tell them their order hasn't even been started. Went in for a Hot and Ready and employee said they don't keep any of those on hand. Isn't that the whole concept of Hot and Ready, to have them hot and ready to go with no wait? We've gotten them from this location before, but employee now says they don't "keep...