KFC — Restaurant in Hayden

how would i describe my experience at kfc you ask? well lets start off to say that this is the very first time i have ever eaten at kfc of my life and as sad as it is to say it will be my last as well! first off, the multiple secret seasoned fried chicken was indeed tasty but that didnt hide the fact that as soon as we received our order i noticed many mistakes. Managment being a definant mistake. there was ONE person actually working while 2 people went outside to smoke, 3 people walking around making jokes n laughing while 2 other people were shooting hoops into the garbage can with paper towels and who could miss the one guy with a hat tilted to the side texting while leaning against the counter all the while there was roughly 7 people standing in line waiting on there order. regretably while we were tryin to stomach all this wrongfull choices many of the other customers started an uproar demanded theyre money back and walked away saying they will never return. one gentleman even got to sick of tryin to get the workers attention to get a refund he simply left and said screw tryin to get his money back so an employee more then likely pocketed it to ensure the till was correct. point is that i would have loved to have our first experience at kfc be a pleasant one but IT WAS NOT! i would personally join who ever would want to stand outside this branch of the establishment and boycott the completely irresponsible management and customer service skill displayed here. and honestly if the colonel were to ever step foot at this location he would probably have many major heart attacks and die and yes i blame this all on you : childish, immature, irresponsible workers. i believe they all need to be fired or go back to school to learn some manners and respect, altho i do want to point out the one kid that did his job and made an effort to ensure things were getting done sadly i did not catch his name prolly 15 short haired boy with a work hat on (not a hip hop wanna be titled sideways hat like the others) and i believe that this kid should be promoted to shift lead and the rest get demoted to scrubbing toilets. i really hope that someone from corporate reads these reviews so something will be done about this and if there was anyway to pass this thru to the colonel himself to try an "undercover boss" i highly recommend it to be done because your loosing countless customers and all the money that comes along with it so thank you and you all have a good day,,, except the workers, you all need to grow up and actually do your job (minus the one teenager mentioned above...

First off I love fried chicken, I honestly think it is the best food ever and now that I am expecting I just want it that much more. That is why I am so very unhappy with not only the food but the service here in hayden.When we showed up I noticed most of the staff were just standing around either texting or just talking and ignoring the counter. After standing there for about 5 minutes I got so annoyed I had to step away for a brief moment, I asked my husband to order for us as I ran to use the restroom, As soon as I walked in all I could see were paper towels on the floor and a dirty mirror. As I walked out I had noticed that two more costumers had shown up and ordered. After I had gotten my drink I sat down at the ONLY cleanish looking table in the whole place. As soon as we got our order we stared to eat, the guy who was in line right after us had gotten his order and was very upset about it, as was his son. As I am watching that gentleman and his son leave I notice the cook... as I see this man with a blue bandage around his arm (looking like he just donated blood or plasma) sneeze, not into his arm but into his hand then with out washing his hands go right back to handling the food. Needless to say I stopped eating. As my husband was finishing his meal I notice the second guy in line behind us was still waiting on his order and 5 more customers had shown up. The employes were all standing around besides one teenage boy, the only one trying to do his job. Two female employes had walked outside to smoke in the parking lot in sight of all the guests, 3 guys were by the drive thru window shooting paper towels in to the trash can, 1 guy was leaning on the counter texting. The 5 guests finally got to place their order, they waited for about 15 minutes before asking for a refund, and the second guy is still patiently waiting for his food. Finally the second guy stopped trying to get someones attention and just left with out a refund or food. Needless to say I will just stay home from...

Update Post - 10.26.18 SO CONSISTENT!! It's almost laughable how consistently you pay for food you never receive from this KFC. Tonight it was the two extra drumsticks that I paid nearly $5.00 for. Rarely do I encounter an energetic, smiling staff member either. The lady manager who has been there for years is about as dry and impersonal as you can be - she won't even acknowledge you when say thank you directly to her. How else would her staff be expected to act towards customers?? She must bring some great gross margin profits to the owner as there would be no other reason on earth to retain her as long as she has been collecting all the negative reviews she has. If I owned this store I sure as heck would be reading my reviews and taking corrective steps to turn them positive. btw - the food is really good, but service and courtesy trumps flavor every time in my book.

Original Post -Food is good, but OMG how can they mess up orders like they do? I looked at my card receipts and verified 5 out of 5 orders from the Drive Through were wrong. Missing cookies, extra chicken ordered and paid for missing, etc. I will only order inside from now on and have to check items before leaving. They seem over-staffed and still can't process orders correctly. Can you say poor...