Panera Bread — Restaurant in Hemet

This was a really awkward and chaotic Panera to eat at. Also very time consuming. The cashier seemed new and probably should have shadowed under someone a bit longer for training. She didn't know what the options were for kids meals sides and wanted me to ask the food servers once the meal was made. She told me she "thinks" the total was "about" $18.77, while I was looking at the screen and it said total $20 something. She had to ask for help on how to ring up my gift card and so I decided to ask the second girl what the total was because of how she was "guessing" my price to pay, and it was in fact over $20 like the screen said, not what the cashier was guessing...it probably took well over 5 minutes to order and pay while people were standing behind me in line to order. The whole place looked like it was under construction and spotted some pretty big hazards. I'm not sure how the place was actually open for business. Paint spots were everywhere like something was in the process and the whole bench seat was lifted up, [I took pictures but google doesnt allow me to post but they are on yelp;] tile was showing where carpet used to be and the baseboards were peeled back. Not only did it look ghetto but I'm pretty sure these are some sort of health/safety standards. The original cashier was nice enough to clean our table and pick up the plates after which I don't really count as extra or great service but really the whole process and experience could have been A LOT better. And nice doesnt pay my bills but efficiency and great service is why I go out to eat. Also over $20 JUST for a you pick 2 - brocolli cheddar soup & mac & cheese plus a kids mac and cheese is crazy. No drinks or any extras just a kids mac (which appears to be the same size as "adult" mac) plus the 2nd mac n cheese and the soup and that's over $20. That's pretty...

Today my husband and I went through the drive-thru at Panera bread and we ordered the the squash soup and the Mediterranean sandwich, as we pulled off we noticed that we did not receive utensils, so I immediately went back into the cafe and kindly asked for a spoon, then a rude worker behind the counter said that they did not have anymore and there was nothing that he could do about it, after going back in forth with the guy about not having spoons to eat my soup, finally another worker had intervened and said that they actually had spoons and she went in the back to get one for me. I was extremely upset and disappointed that I had already not been greeted by the workers but to have somebody have an attitude with a continuous paying customer makes me not want to come back to any of the establishments. Furthermore, the Mediterranean sandwich is usually fresh and delicious but this time the lettuce was wilted and was missing the oil, the sandwich was dry and messy. I could not eat the so called sandwich , I was so disgusted and repulsed that I threw it away in the trash. As much as I wanted to go back and complain to the manager and to get my money back I could not because I am a mother of three and I had many errands to run. The atrocity of character in this establishment reflects so poorly on the Panera Bread name as a whole and desecrates the years of happy experiences my family and I have enjoyed up to this point with...

The food is great and always fresh. Like the menu and all the great choices. But like all other establishments in hemet, this also suffers from very poor customer service. . . Staff always seems annoyed to take my order and always have this straight up none friendly attitude. Made me feel unwelcomed and that i should have made another choice. Working in customer service for 15 years i learned 2 things. From bartending to disneyland, 2 rhings always mattered. 1 the customer must always feel welcomed and helped in any way possible. Do what you can for the customer. Today i wanted to add something to my order and with a frustrated tone was told "just to do it with the girl youre paying with" then another exhale of frustration. 2 make the cumstomer feel they made the right choice to grab something to eat with you. With just a smile it all it takes to let one know that care was put into the food. Today, Rushed out and not even asked if i still wanted to add what i wanted to add. This will be my last visit vecouse frankly you have new competition that has the know how to operate a customer service establishment. All it takes is just that little bit to make a great place. And since the food is good I'm assuming you guys don't think the customer service and it...