Big 5 Sporting Goods — Local services in Hemet

For an average small store kind of off and hidden because of it's common colour scheme matching the buildings next to it, it is an extremely amazing store. I have been here countless times and I will continue to return. Although their shelving and racks are quite cramped together, you can still fit through to view everything, and it's a good thing too! All of their product for sale is amazing and they have plenty of selections for people of all ages. All of their stock is properly organized and easy to find. They have roller skates, skateboards, scooters and sometimes bikes, baseball bats, tennis rackets, boxing gloves, punching bags, swimwear and all of a pool's accompanying accessories like vests and floaties, camping equipment, knives, guns, food, drink, stuffed animal plushes, shoes, anything you need is most likely there. All of their sales assistants are extremely kind and helpful as well! Need a different shoe size? They'll head to the back. Need some advice on which bat or racket you should purchase? They'll be happy to help. Can't get your coupon to load in? They'll help that too. They even make sure to follow all protocol for the sale of weaponry like they should. When I walk in I am always greeted by a safe feeling, so I am always sure that I will walk out the same as I came in. I am also welcomed by a clean store and employees ready for whatever you bring on them. They are very sweet with returns and checkout purchases, and they engage in small talk as they help you so you don't feel awkward. This is the best place to be! (They also have backpacks hint hint for all you...

So I had purchased 4 items and asked the cashier if there was any coupons out besides the 10 percent military discount I could use and she said no, so I purchased my items. Later that day I seen in fact there was a 20 percent coupon online I could have used if given the correct information. So the next day I called the manager explaining the situation l, asked if I could return the items and then repurchase using the 20 percent coupon he said yes. So when I got there a super rude cashier named Jacob. After I left the store my mother was in line and the cashier Jacob was talking about me saying I’m trying to get over on the system lol my mother asked him to stop since I’m her daughter and not to be saying things when there is a line of customers, I guess he thought she left the store when in fact she grabbed more items to purchase and he was still saying disturbing comments about me while working behind the counter and ringing up customers. Saying I have too much time on my hands. When in fact I have a terminal disease, my time is limited. My mother asked him again to stop speaking about me that way and was literally arguing with my mother. None of this would have happened if the cashier the day before knew what coupons were out and that’s why I called ahead of time and got the managers ok. Instead of gossiping the employees need proper training and...

I have a major problem when trying to return a pair of sandals without a receipt. Bay insisted on giving me a store credit which I did not want because store credits always lead to Spending more money. The manager whose name I believe is Jack would not even come out in addressed the situation with me. A clerk was rude and snippy with me. I believe her name was Angelica. The good news is another clerk whose name was Catherine I believe Handle the situation of an upset customer with poise and professionalism . In the end I talk to corporate by phone and the situation was corrected . The corporate person was able to find my lost receipt in her computer in a matter of moments . This was something the store personnel said they could not do. My family will continue to Do business with big 5 only because of Catherine MD corporate person whose name I cannot remember. The store personnel in my opinion need to understand that beyond corporate policy good manners Professionalism and doing the right thing...