Sally Beauty — Local services in Hemet

Purchased an item on 10/5/22 at 11:50 AM on register two employee said that she does not accept split payment when confronted as to why she could not give an explanation seemed to be in a rush to help to blow off all customers so she can probably use her cell phone when I ask to speak to a manager she said she was on vacation till next week. Called store directly to speak to manager was put on hold. Asked if they took split payments and she said yes but does’nt take amex bc it is a credit card. This sounds completely absurd. How can you accept split payments via debit but not credit money comes in either way sounds to me like you guys need to get your situations in order stacey on the phone which im pretty sure was the same person at the register needs some training or new job horrible service. Someone needs to look into this...

I want to say there's one employee I really like her name starts with a P . I don't want to use names but the other girls not so helpful and really not knowledgeable about nail gels and top coats and she couldn't understand what I needed . I have a email clearly stating if your not satisfied with results get total refund . Went to return hair dye and was told they couldn't because it's been more than used half way . Even fine print does not say that so I would like them to change the fine print...

Customer service used to be amazing there. Now, I would rate it on the same level as fast food customer service. I had to ask about the actual color of a dye I was interested in because almost all of their sample dye swatches were missing. The associate told me it was VERY CLOSE to what I wanted and wouldn't be much different. Turns out the color was nothing like what I wanted and had pointed out in a semi permanent color. It was MUCH lighter. Now I have to redo my hair!! Thanks for...