The Honey Baked Ham Company — Restaurant in Henderson

I placed the order online for a 10lb ham on the bone (half ham). When I called to ask how long it takes to warm up the ham, the associate said that he doesn't know. Then immediately proceeded to say, in a very condescending way, "will that be all sir?"

Whe ln I arrived at the store, there were no other customers in the store. The first associate walked away as she saw me. Then a minute later, another associate slowly made his way to assist me. He asked for my phone number for the order and as I started to give him the number, he interrupted me and and abruptly asked for my name. Then he slowly walked back to the walk in refrigerator and moved some things around (not at all enthusiastic) and seemed to not be able to find my order. Then he threw 2 pieces of ham on the counter, 1 with a bone (7lbs) and 1 that said quarter ham (5lbs). I informed him that I had ordered a 10lb ham on the bone and that this was not my order. He then said, "that's all we have. It's 2lbs more than what you ordered." I explained that I needed a ham that was on the bone that was close to 10lbs and that it cannot be in pieces. He said that he has nothing bigger than the 7lb ham on the bone, while I was staring at a piece in the display that was clearly bigger. I let him know that it doesn't have to be 10lbs, that it can be 9lbs or even 8lbs. His reply was, "what do you want me to do about it?"

Aside from the rude interactions from every associate at this location, they also had the entire day to inform me that there was no 10lbs ham on the bone. This was an epic fail. All of my family members order from here and send hams as gifts every year. I will inform every one of them to stop ordering from this company. Absolutely...

Had some points to use from a previous catering order and finally decided to try the sandwiches and salad for lunch. I ordered ahead on the app to make using the points and pickup easier.

Arrived 10-15 minutes after placing the order and the associate hadn't even realized an order was placed. This was about 1pm on a Tuesday and no one was in the store but me when I arrived.

He walks over and realizes an online order was placed and begins working on it. We'll by that point 3 other customers walked in with orders as well. Now a lady came out from the back to help out.

Presentation wise the food was fine but it was oddly dry. Even with tomatoes, mayo and mustard the club sando was dry and gave my mouth a workout. The salad was the same exact way. I dont know how a salad can be dry even with dressing but it indeed took a lot to get through it.

The food was a good value, filling and service was polite....

First time here and very disappointed. The initial wait to order was almost 5 minutes, and the place was not busy. Ordered a couple 3 piece ham sliders.

The staff was confused, slow, and kept walking out back. Then in the middle of a group of kids came in and tried to start a fight with a worker (police were called).

Still other workers were clueless. Ultimately I waited 30 minutes for the sliders. The older women apologized for the delay and included 3 extra sliders. But still...

The sliders didn't look anything like the pics. There was very little ham, and you basically tasted the bread and not the ham. At 3.33 per slider, not worth it

I seldom give bad reviews, but this location does live up to...